Keep track of and run reports on assets, license renewals and certifications
Centralized Asset Management links employees with assets such as company vehicles, computers, credit cards, mobile phones, and ID badges, which helps eliminate costly replacement of unrecovered assets. It also enables HR organizations to keep track of employee license renewals and document proof of licensure ensuring complete and up-to-date records on certifications.
Dovetail’s Asset Management is especially useful in helping HR professionals prepare for a visit from any regulatory inspection group. Typically a manual and tedious process but critical for any organization requiring proof of employee licensure, Asset Management makes running reports showing the correct and up-to-date licenses and tracking which ones are missing an automated and simple task.
In my time as Director of HR at Missouri Baptist Medical Center, ensuring complete records on certifications was always a prime concern, especially around the Joint Commission regulations. It was an extremely time-consuming process and took our focus off of other strategic projects. Dovetail’s tracking feature can help tremendously with this process.
Advanced Case Management
Improve HR service delivery efficiency, consistency and compliance.
Case management enables HR reps to record every employee interaction in one place. All employee accessed documents, email interactions, notes and phone calls are stored in the system providing a complete audit trail of employee communication with HR. Documenting employee interactions with HR not only creates consistency and regulatory compliance, it provides HR reps with a history of employee communications, which helps streamline the request process.
Integrated Knowledge Management
Tap the minds of experienced HR experts and reuse existing knowledge.
The knowledge base, comprised of answers to questions and solutions to problems from previous HR activities, leverages the collective experience and interactions of employees and HR staff. Empower first-responders to furnish accurate and consistent answers and increase the efficiency of your HR department by never having to solve the same problem twice.
Empower employees to answer their own questions and reduce HR administrative tasks.
The Employee Portal grants employees 24×7 access to HR regardless of work shift or location and enables HR to service a higher number of employee requests. Free HR talent to work on more strategic initiatives by eliminating 30-60% of repeat inquiries.
Robust Reporting and Analytics
Measure and continuously improve your HR service delivery performance.
HR activities generate an abundance of useful data essential for time-sensitive decision making. Managers and HR staff can get immediate visual access to this critical data through Dovetail Support Suite integrated reports. A flexible report writer allows users to configure their reports and dashboards based on metrics that are important to their HR team. Reports can be run on-demand or scheduled to run at specific times or intervals and can be published in a variety of formats (Word, Excel, PDF, XML, RTF).
Integrated Workflow Engine
Automate key processes to ensure SLA and policy compliance.
The underlying event-based Integrated Workflow Engine enables process automation as well as detailed monitoring of all HR activity. It gives you the ability to reduce administrative tasks, improve consistency and alert stakeholders when an incomplete task is about to violate SLA or company policy. HR teams can automate and streamline a wide range of HR processes and configure notification mechanisms based on user preference and work hours.