Posts by Matt Yunker:
The Shift in How We Communicate
We have moved away from being a society of people who talk to each other regularly. I grew up in the 70s and 80s – remember when we had telephones hanging from our walls? We were taught how to make a call and how to answer one. When we would want to do something or meet up, we would either just go to someone’s house to see if they were around or we would call ahead and then make some plans.
Then came the pager and secret codes… car phones were still out of my reach as they were so expensive. Toward the end of my high school years, I had pager and this was easiest way to reach out to friends. It was a marvel that we could even let someone know …
Honesty and Trust Are Integral to Integrity
People who demonstrate integrity draw others to them because they are trustworthy and dependable. They are principled and can be counted on to behave in honorable ways even when no one is watching…
So, my last blog was about a sales person and integrity in sales, honesty and pushing the boundaries of honesty in dealing with customers. So what drives a sales person to act this way or gives them the authority to behave this way?
I think it stems from leadership. I have been in sales for over 20 years; I once said I would never sell software again. Back in the early 90s, I worked for a software company that sold a product into the IBM world. They had unethical work practices and as a young man, I adopted …
Beg forgiveness or ask permission???
So, this comes up a lot in life and in business. With my wife, I tend to do both really, very selectively picking my battles. In my profession, I will also do both. Pushing the envelope – so to speak.
How many of us do this? Recently I came across a professional, who in my opinion, pushed a little too far, at the cost of ethics.
My question is then, when we knowingly push the boundaries, knowing that what we have said is not true, knowing that we will just come up with a wordy apologetic email, call, or post… does this, in your mind, seem to be lying or do you believe you are simply pushing boundaries?
Personally, I think it’s a lie. If I knowingly tell, post, or put in writing …
How many of you have had work done on your house, car , personal health and come to find out there are always hidden costs?!!
I prefer to work with companies that are very upfront about costs and about capabilities. So, the further Adventures of Matt may surprise some of you, but those who know me, know that I am always up to something and most recently, I (meaning we my wife and I) decided we (meaning the wife) wanted a new kitchen. Now, I love cooking though I cannot claim any great skills; I still like to cook, so a new kitchen sounds great. We begin our research on kitchens.
And I mean WOW – those kitchens can cost a lot. Fortunately for me, I have many friends in industry and I have great …
Where is the Customer in Customer Service?
So, recently a landscaper stopped by the house and offered to do some work. They basically would put down new soil, seed, and fertilizer. The cost? $1000, now you might say, “Hey Matt, you overpaid!”
There were, however, some extenuating circumstances. I will review a few, so you can get an idea.
The wife wanted grass even though we are in a drought and I stopped watering the back yard a few years ago. The wife wanted grass.
And lastly…, I knew my wife really wanted grass.
So, when these guys stopped by and offered to give me a yard, I took them up on it.
The Actual Work
Here we are: they laid soil, seed, and fertilizer. They actually gave me a one-year guarantee, so I was pleased that I didn’t have …
What do you need from me?
As a professional salesman, I understand that my clients and prospects are busy. Sometimes, they don’t have time for a meeting, to talk on the phone, or even respond to an email. So the question is what do you want from me? How can I help you? You want and need to know what we do, how our product works, how it will benefit you and your organization – so you can call on us when you need us, but you just don’t have the time to meet and learn about what it is we do.
That being said, it’s coming from the wrong point of view. Essentially it is a selfish statement right? I want to show you, I want to tell you, I want, I want, I want. How about …
A Communication Issue Today
So, you just want to talk and don’t want any answers? As a professional sales person, I run into this all the time. Being married for over 17 years, I run into the daily – yet I tend to miss it in most cases.
So in my marriage, my wife shares things with me and we talk about her day or her job or whatever may be on her mind and I always trying to fix it or come up with a solution to whatever issue she may be having. I tend to take this same approach to my professional life, as well. Being a solution provider, consultant, all-around know it all, I think I need to have the answer to whatever problem you may have.
What I am learning is I don’t always need to …
Change is Inevitable
In today’s ever changing marketplace, everyone knows there will be changes. Changes to your career, changes in your management team, changes within your organization.
Having spent the better part of 10 years in the recruitment world, selling recruitment services, as well as placing executives in new roles, the one thing I have come to realize is that change is inevitable.
What I am seeing now in the healthcare market, and in different industries as well, is a wholesale shift in process and procedures in organizational workflows. What do I mean by that? Mostly, that organizations have traditionally been very slow to make changes to the core functions within the architecture of their organization. Today, I see that it still takes time for organizations to make significant changes, but when they do decide on the direction …