Rayanne Thorn
Rayanne Thorn

Rayanne Thorn

Vice President of Marketing
About : Rayanne Thorn joined Dovetail Software as VP of Marketing in 2015 after years working as a head of marketing for several HR and recruiting technology companies. She brings with her a great deal of experience as a former recruiting and HR practitioner who is passionate about the talent management industry. She launched HR Latte, an industry-related podcast, in 2014 to start conversations about what what we are doing right and how we can improve human resources and the many technologies which support it. She is an avid writer and loves producing worthy digital content that makes a difference in how we think and act. Expertise marketing, digital content, recruiting, human resources, conferences, events, video, podcasting, presenting, public speaking, copywriting, partnerships, strategy Feel free to follow Rayanne on Twitter here --> @Ray_anne
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Posts by Rayanne Thorn:


Rayanne Thorn
May 15, 2017

HR Case Management

Case Management, itself, speaks to tracking cases or issues with clients or customers. Healthcare Case Management tracks the life cycle of a patient, through every interaction with a healthcare provider or healthcare facility/system.

HR Case Management is the reporting and tracking of every single employee interaction with the human resources department in an organization. This allows for the best understanding possible of the employee experience with the employer, as well as understanding the employer experience with said employee. And it is all about collecting the data from those interactions, then saving and using that data for future interactions, questions, or issues that come into HR – this keeps any information from being lost or allowing issues or challenges to be mishandled, mismanaged or not managed at all.

The Flow of HR Case Management Made Easy
Employee


Rayanne Thorn
April 12, 2017

HR in Higher Ed

Facing unique financial pressures, colleges and universities must have HR departments that operate efficiently and at a high level. They must move past basic administrative roles and become a major organizational influence. In order to combat these pressures effectively, it may help to identify some key challenges that cross the path of human resource professionals at institutions of higher learning.

What are the Key Challenges? Budget – HR budgets in higher education have tended to be 50 – 75 % lower than those found in other industries, according to a study by Aon. In addition, state budget shortfalls have made it necessary for all departments to cut back. Rising Healthcare Costs – The same Aon study found that increasing healthcare costs are a top concern for Higher Ed HR. Recruiting – Attracting and Retaining new employees


Rayanne Thorn
March 29, 2017

The Ongoing Conversations

I’ve been having more and more conversations about employee growth and development. This extends beyond the tired and overused phrase Employee Engagement. I think it’s fascinating that so many write, and talk, and present of the importance of retention but little is really done to ensure that their company shines when it comes to these efforts.

Talent Attraction vs. Talent Management

Is there really a difference between talent attraction and talent management? Shouldn’t there be a concerted and continued effort to attract the talent you have already acquired? I am often dumbfounded by the crazy amount of effort that goes into talent attraction, recruitment marketing, employer branding, and hiring when compared to the lack of efforts put into retention, employee development, and succession planning. Is there no real understanding of what it takes to replace a good,


Rayanne Thorn
February 2, 2017

The Employee Portal

Dovetail Software was very excited to launch our updated employee portal last September. As we continue to help organizations with employee communications and interactions, we understand the need to listen to what is important to employees because this assists our clients, the employers.

Empower Employees

Does it make sense to empower the workforce with “self” access to information? We think it does. Making  knowledge readily and easily available, they are able to get answers quickly and easily. I have always felt that an informed and smart workforce is a productive and loyal workforce. The information shared with employees becomes another notch toward employee engagement, which we know leads to less attrition and retention of talent – obviously quality talent because they have chosen to become or stay informed about their own employment and ask questions they need


Rayanne Thorn
January 11, 2017

Nature vs. Nurture?

The on-going discussion: the naturally-gifted vs. the manufactured.  Are those who are naturally talented less likely to work hard to achieve success?  Does hard work drive success, whether you are talented or not?  I have often stated, “Hard work pays off. Always.” But does it really? How about the kid who studies her heart out to maintain a C+ average versus the one who never studies and maintains a 4.0 or better?  I grew up with kids like both representations. Personally, I endlessly studied and in my case, the hard work paid off with good grades. But was it my natural inclination toward the subjects I studied – those I selected or was it the hard work which resulted in good grades?

We can argue incessantly about how success is achieved.  But I think Winston Churchill said


Rayanne Thorn
January 5, 2017

“Synergy… it creates new untapped alternatives; it values and exploits the mental, emotional, and psychological differences between people.”
~Stephen Covey

The Team

Being a part of a team can be a wonderful, exhilarating, delightful, excruciating, debilitating, and/or harrowing experience. Navigating the roads to a successful internal partnership can be dangerous and filled with trepidation that must often be cajoled with tenacity. But without the stubbornness that must be honed as business partners/owners, we may become nothing more than corporate doormats; laid out for all to wipe their feet on.

Weakness or Strength?

I have been in numerous meetings which have resulted in, “I told you so” moments. I’m sure we all have. One meeting in particular?  It wasn’t actually said out loud but it was felt by all in the room.

Knowing when to utilize strength in


Rayanne Thorn
August 24, 2016

HR Latte: ASHHRA Conference 2016

Dovetail Software will be at the Annual ASHHRA Conference Sept 24-27 in Grapevine, TX at Booth #130 in the Expo Hall. Rayanne recently chatted with Healthcare HR expert, Jay Kuhns of Kinetix, about how Healthcare HR Professionals can best benefit from attending a conference.

Discussion Points for this episode: What Attendees can Expect from a Conference and Expo Hall What Vendors can do Differently HR Tech: Define Your Needs, Make Sure the Product Meets your Needs How to Get the Most out of Presentations & Educational Sessions The Risk-Averse Industry of Healthcare HR How to Maximize Your Conference Attendance

If you will be at the Annual ASHHRA Conference, make sure to come by the Dovetail Booth and say, “Hi!”- we’ll be in Booth #130; we’d love to meet you and talk


Rayanne Thorn
August 17, 2016

Wellness

Each season, I like to create content to support our marketing efforts for the year and upcoming conferences. After 30 live broadcast interviews at HR Tech last year, we discovered that everyone was interested in and talking about “wellness” – I started thinking about this and all that entails for a company and its talent…

Employee Health: Physical / Mental Wellness Job Satisfaction Job Stress Employee Engagement A Strong HR Department Employment Branding Employee Referrals Supportive Management Quality Leadership

And so much more. We live and work in a time where our resources are stretched thin – job seekers and employees are more aware now than ever of the importance of balance. Wellness – whole wellness – can be directly correlated to our work and how we are treated by our employer, organizationally and individually. And this does not


Rayanne Thorn
March 15, 2016

Why Healthcare HR?

Dovetail Software is committed to expanding our reach and information share to HR departments in specific industries that include Healthcare, Higher Education, Hospitality, and Retail.

With each of these industries, as well as with our healthcare clients, comes  a level of responsibility to understand the particular challenges to talent management in hospitals and healthcare organizations

Dovetail is excited to share what we have learned and provide content that benefits not only our clients but all those who face Healthcare HR head-on.  We look forward to sharing unique blogs, podcasts, white papers, webinars, and case studies specific to Healthcare Human Resources.

Your Requests

If there is a particular topic in this arena which interests you or could assist your department, we would love to dive into it and deliver solutions or answers that help.

Feel free to message


Rayanne Thorn
March 9, 2016

Why is money left on the table for HR Shared Service Initiatives?

“The classic excuse is ineffective or inadequate change management, and that’s certainly on the list.” – Jim Scully

Jim Scully, Founder and President of the HR Shared Services Institute, has been entrenched in HR shared services for more than 20 years, both as a corporate executive with Georgia-Pacific Corporation and consultant.
He places causes for waste in three categories:

1. Waste-for-Less models focus on performing current activities cheaper, usually through a combination of labor consolidation and geographical relocation of activities (offshoring, nearshoring, “ruralshoring,” etc.). Little attention is paid to identifying process waste, much less eliminating it. As a result, waste activities continue to be performed albeit by less expensive resources.

2. Less-Waste models are a step in the right direction. To varying levels of success,


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