Dovetail Blog

HR Latte: CX Talk with Dwane Lay

CX Talk
March 13, 2018 CX Talk with Dwane Lay - Customer Experience Expert [14 minute, 18 second podcast] HR Latte launches a new segment: CX Talk In this premiere episode of CX Talk, Dwane and Rayanne talk about what impacts Customer Experience. Tune in to learn about: How to Communicate Changes Getting the most out of the products you use What does Bad Customer Experience look like? Cost of Acquisition vs. Cost of Retention How involved are customers in your product roadmap? Future Thinking Proactive Customer Service New episodes coming soon!    Connect with Dwane and Rayanne on LinkedIn!    

GDPR Compliance for HR Data

GDPR HR Data Compliance
March 1, 2018 GDPR Compliance for HR Data - How Difficult will it be to Achieve? [podcast, 19 min 40 sec] General Data Protection Regulation GOAL: One single privacy law for the EU HR Latte Expert Guest: Grant D. Petersen is a Shareholder at Ogletree Deakins based in Tampa, Florida. Mr. Petersen Represents and Counsels Employers of: U.S. and International Labor and Employment Laws U.S. and Global Data Privacy and Data Protection Laws Foreign Corrupt Practices Act and other international anti-corruption laws. Founder of Ogletree Deakins’ Data Privacy Practice Group Co-Founder of Ogletree Deakins’ International Practice Group. Additionally, Mr. Petersen advises clients regarding the impact of global data privacy laws in the workplace, the complexities of international transfers of human resources data, and practical steps for compliance with the upcoming General Data Protection Regulation. He speaks and writes Grant D. Petersen and Dovetail's Rayanne…

HR and GDPR: Preparing for 2018 Compliance

HR and GDPR: Preparing for Compliance
January 31, 2018 Are You Prepared? Dovetail worked with TrustArc and Ogletree Deakins to produce a webinar addressing GDPR and what HR needs to do to reach Government Data Protection Regulation compliance by the required date of 25 May 2018. We were pleased to host Estella Cohen of TrustArc and Grant D. Petersen of Ogletree Deakins as they presented key insights and information necessary to HR Departments and Organizations which fall under the requirements of compliance. General Data Protection Regulation A legal mandate that requires organizations to store and manage EU based individuals’ personal data: basic information, racial & ethnic origin, genetic & biometric information, and even political opinions.   For more valuable information on what HR can do to get ready for GDPR Compliance, please view the accompanying recording of our recent webinar presentation.     View the slideshare of the presentation…

5 Gifts of Employee Engagement

Gifts of Employee Engagement
December 21, 2017 Are you providing adequate employee engagement? Every year, thousands of HR Practitioners around the world would love to drop packages of excellent engagement on their employees' desks. In a year of record-high revelations of sexual harassment claims, as well as calling out bullies and corruption, HR has been busier than ever. Check out these five quick ways to show you care about your employees. Their needs are really pretty simple and realistic. No surprises here, but maybe HR will start to listen. 5 Gifts of Employee Engagement 2-way Communication - Are you listening and responding to what your employees are saying? It's easy to ignore complaints and skip the opportunity to let employees know that you heard them, but is it prudent? Consider the reasons why people leave great organizations: usually they don't. Are you asking the obvious question: why…

Service Worth the Price of Admission

customer success
November 14, 2017 Yay!  A New Phone Wait -- how many of us REALLY feel that way? Getting a new mobile device is less than joyous when you know you are going to leave the store or check out from your online cart with far less money than with what you arrived. Even with a “free upgrade” – Is anything ever really free? My son is the only person I know who can crack a mobile device screen more than I. Venturing into a phone store often proves I am as cracked as my son's phone screen, but I am always up for a challenge. I made sure the store had the one in stock we wanted before we even left the house. I won't fight over a phone.  The “host” at the AT& T store hesitated, like he knew they didn’t have any. I pressed on,…

What are the Workday Partnership Benefits to our Clients?

November 9, 2017 Certified Solution Partner with Workday Our commitment to and collaboration with Workday delivers a real-time, bi-directional software integration, Dovetail achieved Certified status as a software solution partner to global HCM giant, Workday back in July, 2015. Our Employee Engagement Suite is the perfect compliment to the Workday offering, allowing HR professionals to track real-time HR processes and engagement with every employee, ensuring organizational and staff needs are met. Throughout the certification process, we worked closely with our Workday counterparts to create a seamless integration. We continue to cement our Workday alliance by providing HR solutions imperative for success in today’s human resource departments. As the first Workday Certified HR Case Management and Help Desk Solution, Dovetail is proud of the work we have done to create and maintain our partnership with Workday. What are the Partnership Benefits? Why this partnership…

A Good Partnership Matters

November 6, 2017 Partnering with Workday Partnerships are a big part of why companies grow and find success. We love talking about our partnership with Workday - why? Because it's brought success and benefit to our joint customers. We work with Workday to ensure that the needs of clients are met with the quality they expect. As we Prepare for Workday Rising Four years in, Dovetail maintains our Certified Solution Partner status with Workday, as it has brought us the opportunity to continually learn what it means to be a Workday partner, and evolve as necessary. This partnership is about service, true customer and partner service, and what that means to us and our clients. Dovetail shared what we do best, provide an intuitive product that serves HR Practitioners and eases their processes, at the Workday Rising EU in Barcelona in November of…

Does Your Employee Experience Match Your Employer Brand?

employee experience
November 1, 2017 Is HR Broken? What do you think? I've heard and read it often that HR is, indeed, broken. Human Resources and Talent Management are supposed to assist employees (ranging from high-ranking executives to the newest and most subordinate player) in their experience at work, making it better.  HR should, most definitely, listen to and be responsive to every employee on payroll. Human Resource Professionals have fought for years to get a seat at the table. But, what exactly does that mean? We should be tired of the excuses given for why bad employment experiences exist. If employees are taken care of, basic needs met, if they are heard, if managers are doing their jobs? Perhaps lawsuits and attrition would drop and those tremendous employer branding efforts would be a little less necessary. Do Employees have a Voice? It may be…

Partnerships Matter

October 5, 2017 Stay Prepared! As a Workday Certified Solution Partner, we value the opportunity to consistently update our integration and partnership. Part of that is preparation and staying in constant communication with Workday while remaining agile as product updates & messaging come our way. Our vigilance regarding this partnership has paid off and we our proud of the work achieved.  And an awesome showing at a recent Workday Hackathon put Dovetail squarely on the map as a valued partner. We Remain Committed Four years ago, Dovetail made a commitment with Workday to design, build, deliver, and maintain a real time bi-directional integration to help serve the Dovetail and Workday ecosystem, cohesively. It’s remains a win-win for both vendor and customers - it hasn't been easy, but nothing worthy is. We continue to focus on our Workday Partnership and on the execution and delivery…

The Rise of a Great Partnership

October 3, 2017 One of my favorite quotes from David Duffield, Co-founder /Co-CEO Workday is, “I’m sort of a foot-on-the-gas kind of guy.” We've noticed and we are happy for the ride! The Power of Partnerships I've been able to see first hand the power of partnerships over the last several years while working for and with HR Tech companies. Establishing and maintaining partnership relationships has developed some lasting friendships and superior allies in a space many of us love. Our partnership with Workday is no different. The Dovetail team works closely with Workday to ensure that the needs of clients are consistently met with the quality those clients have come to expect. As we Prepare for Workday Rising Two years in the making and now two years in, Dovetail maintains our Certified Solution Partner status with Workday. We consistently work hard to keep…