HR in Higher Ed
Facing unique financial pressures, colleges and universities must have HR departments that operate efficiently and at a high level. They must move past basic administrative roles and become a major organizational influence. In order to combat these pressures effectively, it may help to identify some key challenges that cross the path of human resource professionals at institutions of higher learning.
What are the Key Challenges? Budget – HR budgets in higher education have tended to be 50 – 75 % lower than those found in other industries, according to a study by Aon. In addition, state budget shortfalls have made it necessary for all departments to cut back. Rising Healthcare Costs – The same Aon study found that increasing healthcare costs are a top concern for Higher Ed HR. Recruiting – Attracting and Retaining new employees …
The Shift in How We Communicate
We have moved away from being a society of people who talk to each other regularly. I grew up in the 70s and 80s – remember when we had telephones hanging from our walls? We were taught how to make a call and how to answer one. When we would want to do something or meet up, we would either just go to someone’s house to see if they were around or we would call ahead and then make some plans.
Then came the pager and secret codes… car phones were still out of my reach as they were so expensive. Toward the end of my high school years, I had pager and this was easiest way to reach out to friends. It was a marvel that we could even let someone know …
The Ongoing Conversations
I’ve been having more and more conversations about employee growth and development. This extends beyond the tired and overused phrase Employee Engagement. I think it’s fascinating that so many write, and talk, and present of the importance of retention but little is really done to ensure that their company shines when it comes to these efforts.
Talent Attraction vs. Talent Management
Is there really a difference between talent attraction and talent management? Shouldn’t there be a concerted and continued effort to attract the talent you have already acquired? I am often dumbfounded by the crazy amount of effort that goes into talent attraction, recruitment marketing, employer branding, and hiring when compared to the lack of efforts put into retention, employee development, and succession planning. Is there no real understanding of what it takes to replace a good, …
The Employee Portal
Dovetail Software was very excited to launch our updated employee portal last September. As we continue to help organizations with employee communications and interactions, we understand the need to listen to what is important to employees because this assists our clients, the employers.
Does it make sense to empower the workforce with “self” access to information? We think it does. Making knowledge readily and easily available, they are able to get answers quickly and easily. I have always felt that an informed and smart workforce is a productive and loyal workforce. The information shared with employees becomes another notch toward employee engagement, which we know leads to less attrition and retention of talent – obviously quality talent because they have chosen to become or stay informed about their own employment and ask questions they need …
Nature vs. Nurture?
The on-going discussion: the naturally-gifted vs. the manufactured. Are those who are naturally talented less likely to work hard to achieve success? Does hard work drive success, whether you are talented or not? I have often stated, “Hard work pays off. Always.” But does it really? How about the kid who studies her heart out to maintain a C+ average versus the one who never studies and maintains a 4.0 or better? I grew up with kids like both representations. Personally, I endlessly studied and in my case, the hard work paid off with good grades. But was it my natural inclination toward the subjects I studied – those I selected or was it the hard work which resulted in good grades?
We can argue incessantly about how success is achieved. But I think Winston Churchill said …
“Synergy… it creates new untapped alternatives; it values and exploits the mental, emotional, and psychological differences between people.”
Being a part of a team can be a wonderful, exhilarating, delightful, excruciating, debilitating, and/or harrowing experience. Navigating the roads to a successful internal partnership can be dangerous and filled with trepidation that must often be cajoled with tenacity. But without the stubbornness that must be honed as business partners/owners, we may become nothing more than corporate doormats; laid out for all to wipe their feet on.
Weakness or Strength?
I have been in numerous meetings which have resulted in, “I told you so” moments. I’m sure we all have. One meeting in particular? It wasn’t actually said out loud but it was felt by all in the room.
Knowing when to utilize strength in …
CEO Stephen Lynn, “We think about data security all day long.”
“We (at Dovetail) have people who live and breathe thinking about security. What we do at the core is storing, transmitting customer / employee data. So that is what we have to live and breathe and think about.” – Stephen Lynn
Check out this great interview and learn what’s on Stephen’s mind: Cloud-based Software Security Wellness: a big part of Employee Engagement The heart of HR technology is still the people Why Dovetail? The Dovetail Culture Are the employes at the the tech vendor you are speaking with happy? Proving Company Culture …
Dwane Lay, “There’s Nobody Busier than the HR Practitioner”
“I think that everything after the sales process, you are building the relationship upfront, but it’s the management piece after that doesn’t always get the attention it deserves. We hear a lot of people talk about their relationship with vendors never gets better than right before they sign the contract. The whole, You’ll do anything to get me as a customer, why won’t you do anything to keep me as a customer? We try to make sure we do everything to make our customers happy.” – Dwane Lay
Check out this great interview and learn what’s on Dwane’s mind: Customer Experience …
Kane Frisby, “Using data to improve HR processes”
Kane Frisby, Chief Strategy Officer – Dovetail Software
“The majority of HR teams are probably running unhealthy and getting fit can take a bit of effort. We like to help HR departments run themselves and we keep our product up-to-date.” – Kane Frisby
We can help you get your HR department in shape and keep it in shape. Dovetail’s new employee portal will have significant impact on the engagement and experience of your employees.
Check out this great interview and learn what’s on Kane’s mind: #HRfit Employee Portal, HR Help Desk, Knowledge Management, and Reporting Analytics Helping HR engage with Employees with a convenient Employee Portal …
Matt Yunker, “Ethics and Integrity in Sales”
Matt Yunker, Director of Sales with a Focus in Healthcare
“One of the reasons I came to Dovetail was the integrity of the organization. Ethics is a big deal to me. You just can’t lie to a customer. I see it over and over. And I think ‘Lies by Omission’ is a big issue in sales, where you just don’ tell them and you let it go and you deal with it later. If I were the customer, how would like to be I like to be sold to? What would I like to know up front? I need to know so that I can make an educated decision.”
– Matt Yunker