Dovetail Blog

Discovering HR Case Management

May 15, 2017 HR Case Management Case Management, itself, speaks to tracking cases or issues with clients or customers. Healthcare Case Management tracks the life cycle of a patient, through every interaction with a healthcare provider or healthcare facility/system. HR Case Management is the reporting and tracking of every single employee interaction with the human resources department in an organization. This allows for the best understanding possible of the employee experience with the employer, as well as understanding the employer experience with said employee. And it is all about collecting the data from those interactions, then saving and using that data for future interactions, questions, or issues that come into HR - this keeps any information from being lost or allowing issues or challenges to be mishandled, mismanaged or not managed at all. The Flow of HR Case Management Made Easy Employee contacts…

The Challenges Faced by Human Resources in Higher Education

April 12, 2017 HR in Higher Ed Facing unique financial pressures, colleges and universities must have HR departments that operate efficiently and at a high level. They must move past basic administrative roles and become a major organizational influence. In order to combat these pressures effectively, it may help to identify some key challenges that cross the path of human resource professionals at institutions of higher learning. What are the Key Challenges? Budget - HR budgets in higher education have tended to be 50 - 75 % lower than those found in other industries, according to a study by Aon. In addition, state budget shortfalls have made it necessary for all departments to cut back. Rising Healthcare Costs - The same Aon study found that increasing healthcare costs are a top concern for Higher Ed HR. Recruiting - Attracting and Retaining new employees…

Can We Stop the Decline in Communication?

March 30, 2017 The Shift in How We Communicate We have moved away from being a society of people who talk to each other regularly. I grew up in the 70s and 80s - remember when we had telephones hanging from our walls? We were taught how to make a call and how to answer one. When we would want to do something or meet up, we would either just go to someone's house to see if they were around or we would call ahead and then make some plans. Mobile Then came the pager and secret codes… car phones were still out of my reach as they were so expensive. Toward the end of my high school years, I had pager and this was easiest way to reach out to friends. It was a marvel that we could even let someone know…

The Employee Path: Talent Attraction & Talent Management

March 29, 2017 The Ongoing Conversations I've been having more and more conversations about employee growth and development. This extends beyond the tired and overused phrase Employee Engagement. I think it's fascinating that so many write, and talk, and present of the importance of retention but little is really done to ensure that their company shines when it comes to these efforts. Talent Attraction vs. Talent Management Is there really a difference between talent attraction and talent management? Shouldn't there be a concerted and continued effort to attract the talent you have already acquired? I am often dumbfounded by the crazy amount of effort that goes into talent attraction, recruitment marketing, employer branding, and hiring when compared to the lack of efforts put into retention, employee development, and succession planning. Is there no real understanding of what it takes to replace a good,…

Empower Employees with One Simple Tool

February 2, 2017 The Employee Portal Dovetail Software was very excited to launch our updated employee portal last September. As we continue to help organizations with employee communications and interactions, we understand the need to listen to what is important to employees because this assists our clients, the employers. Empower Employees Does it make sense to empower the workforce with "self" access to information? We think it does. Making knowledge readily and easily available, they are able to get answers quickly and easily. I have always felt that an informed and smart workforce is a productive and loyal workforce. The information shared with employees becomes another notch toward employee engagement, which we know leads to less attrition and retention of talent - obviously quality talent because they have chosen to become or stay informed about their own employment and ask questions they need…

Opportunity Breeds Success

January 11, 2017 Nature vs. Nurture? The on-going discussion: the naturally-gifted vs. the manufactured. Are those who are naturally talented less likely to work hard to achieve success? Does hard work drive success, whether you are talented or not? I have often stated, “Hard work pays off. Always.” But does it really? How about the kid who studies her heart out to maintain a C+ average versus the one who never studies and maintains a 4.0 or better? I grew up with kids like both representations. Personally, I endlessly studied and in my case, the hard work paid off with good grades. But was it my natural inclination toward the subjects I studied - those I selected or was it the hard work which resulted in good grades? We can argue incessantly about how success is achieved. But I think Winston Churchill said…

Synergy and Strength: Finding the Balance

January 5, 2017 “Synergy... it creates new untapped alternatives; it values and exploits the mental, emotional, and psychological differences between people.” ~Stephen Covey The Team Being a part of a team can be a wonderful, exhilarating, delightful, excruciating, debilitating, and/or harrowing experience. Navigating the roads to a successful internal partnership can be dangerous and filled with trepidation that must often be cajoled with tenacity. But without the stubbornness that must be honed as business partners/owners, we may become nothing more than corporate doormats; laid out for all to wipe their feet on. Weakness or Strength? I have been in numerous meetings which have resulted in, “I told you so” moments. I'm sure we all have. One meeting in particular? It wasn’t actually said out loud but it was felt by all in the room. Knowing when to utilize strength in an office setting…

CEO Stephen Lynn on Data Security

December 8, 2016 CEO Stephen Lynn, "We think about data security all day long." Stephen Lynn, Chief Executive Officer - Dovetail Software “We (at Dovetail) have people who live and breathe thinking about security. What we do at the core is storing, transmitting customer / employee data. So that is what we have to live and breathe and think about." - Stephen Lynn Check out this great interview and learn what’s on Stephen’s mind: Cloud-based Software Security Wellness: a big part of Employee Engagement The heart of HR technology is still the people Why Dovetail? The Dovetail Culture Are the employes at the the tech vendor you are speaking with happy? Proving Company Culture - Technology will not fix a bad culture Stephen writes about Why "Happy Employees" Leads to a Successful Software Vendor Relationship On Twitter: @SNLynn On Employee Happiness: “What drives development…

Dwane Lay: Customer Experience = Whole Life Cycle of the Customer

December 6, 2016 Dwane Lay, "There's Nobody Busier than the HR Practitioner" Dwane Lay, VP - Customer Experience - Dovetail Software “I think that everything after the sales process, you are building the relationship upfront, but it's the management piece after that doesn't always get the attention it deserves. We hear a lot of people talk about their relationship with vendors never gets better than right before they sign the contract. The whole, You'll do anything to get me as a customer, why won't you do anything to keep me as a customer? We try to make sure we do everything to make our customers happy." - Dwane Lay Check out this great interview and learn what’s on Dwane’s mind: Customer Experience is a Partnership with the Client Having HR Experience Makes a Difference in how you serve an HR Department How being a Lean Six…

CSO Kane Frisby interviewed at #HRTechConf, “Getting HR Fit”

November 22, 2016 Kane Frisby, "Using data to improve HR processes" Kane Frisby, Chief Strategy Officer - Dovetail Software “The majority of HR teams are probably running unhealthy and getting fit can take a bit of effort. We like to help HR departments run themselves and we keep our product up-to-date." - Kane Frisby We can help you get your HR department in shape and keep it in shape. Dovetail's new employee portal will have significant impact on the engagement and experience of your employees. Check out this great interview and learn what’s on Kane’s mind: #HRfit Employee Portal, HR Help Desk, Knowledge Management, and Reporting Analytics Helping HR engage with Employees with a convenient Employee Portal Getting your HR Team and Processes in Shape What is Engagement? Helping our Clients really communicate with their employees How Kane benefits Dovetail clients with his HR own experience…

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