The driving forces behind most HR Shared Services Centers is efficiency and quality. Measuring these two attributes in a meaningful way can be can be complex and differs from organization to organization.
In this webinar, industry veteran and Lean Systems authority Dwane Lay will discuss how to define metrics that really matter for your HRSSC, the best ways to present your findings, and how to leverage them into a true competitive advantage.
What you will learn:
- A step-by-step method for determining what metrics are important to your HR SSC
- How to use technology to automatically track and report those metrics
- Methods for encouraging continuous improvement in each area
- The difference between data and information, and how to bridge the gap in a meaningful way