Measure and Continuously Improve HR Service Delivery Performance
For HR to function as a strategic business partner rather than a cost center, its leaders need the ability to access metrics, which enable them to measure, assess and improve performance. With the Dovetail EES reporting feature, you receive real-time, clear insight into all aspects of employees’ transactions with HR. Trends and process bottlenecks are easy to spot and handle, and new services or enhancements can be deployed based on actual, documented employee needs and preferences.
Dovetail Reporting is designed to provide powerful analytical capabilities while at the same time being easy to learn and use. Reports can be scheduled to run at specific times and to deliver results in a variety of formats. This allows for the trends to be quickly identified and issues to be addressed quickly and effectively. For example, the actual cost incurred in handling certain types of requests can also be calculated and tracked over time, allowing widespread root cause analysis and corrective action to be planned.
Queries and Reports
Queries can be used to find Assets, Cases, Employees, Organizations, Sites and Solutions in the database, allowing almost any aspect of your practice to be scrutinized. These queries can be saved for reuse, ensuring consistency in reporting. The Query function leverages categorization values for precise pinpointing of desired information. Any number of values and relevant operators – equals, does not equal, starts with, ends with, contains, before date, after date and others– can be used to build both simple and complex queries.
Shared Services can be totally decentralized in physical terms as long as the accountability (i.e. reporting) is centralized. A shared services organization must be clear about what it’s responsible to deliver. The scope of delivery must be expressed, or at least be able to be expressed, as delivered outcomes.
Advanced Case Management
Improve HR service delivery efficiency, consistency and compliance.
Case management enables HR reps to record every employee interaction in one place. All employee accessed documents, email interactions, notes and phone calls are stored in the system providing a complete audit trail of employee communication with HR. Documenting employee interactions with HR not only creates consistency and regulatory compliance, it provides HR reps with a history of employee communications, which helps streamline the request process.
Integrated Knowledge Management
Tap the minds of experienced HR experts and reuse existing knowledge.
The knowledge base, comprised of answers to questions and solutions to problems from previous HR activities, leverages the collective experience and interactions of employees and HR staff. Empower first-responders to furnish accurate and consistent answers and increase the efficiency of your HR department by never having to solve the same problem twice.
Empower employees to answer their own questions and reduce HR administrative tasks.
The Employee Portal grants employees 24×7 access to HR regardless of work shift or location and enables HR to service a higher number of employee requests. Free HR talent to work on more strategic initiatives by eliminating 30-60% of repeat inquiries.
Centralized Asset Management
Keep track of and run reports on assets, license renewals and certifications.
Centralized Asset Management links employees with assets such as company vehicles, computers, credit cards, mobile phones, and ID badges, which helps eliminate costly replacement of unrecovered assets. It also enables HR organizations to keep track of employee license renewals and document proof of licensure ensuring complete and up-to-date records on certifications.
Integrated Workflow Engine
Automate key processes to ensure SLA and policy compliance.
The underlying event-based Integrated Workflow Engine enables process automation as well as detailed monitoring of all HR activity. It gives you the ability to reduce administrative tasks, improve consistency and alert stakeholders when an incomplete task is about to violate SLA or company policy. HR teams can automate and streamline a wide range of HR processes and configure notification mechanisms based on user preference and work hours.