Dwane Lay
June 22, 2017

Discussion and Confusion about the Difference

There is a healthy amount of discussion (and an unhealthy amount of confusion) over the difference between configuration and customization where software is concerned. If you are one of our clients (and if you aren’t, there’s way to fix that), you probably know this already, but we think it is a big enough deal that we thought we’d talk about it more. And we’ve done a quick 30-min presentation on this same topic.

If you’ve had more than two conversations with me, you’ll know that I love analogies.  In fact, my love for analogies is like a simile. I’m not always great with either of them. But to explain the difference between customization and configuration, I have just the analogy for the job.  We will use the wardrobes of two

Dovetail HR
August 30, 2016

HR is Hot Again!

HR is hot again - Cristina Goldt - WorkdayCristina Goldt, Vice President of Presales at Workday, joins Rayanne Thorn to continue the series, HRTechNOW. Ms. Goldt, like many in HR, fell into human resources, talks about solving problems for technology users. Listen in as she tells us why “HR is Hot Again!”

Ms. Goldt has a long history of working in Talent Management Technology and has been with Workday for 6 years – with an unmatched focus on customers. At Workday, customer success is at the center of everything they do, with that, Workday enjoys a 98% customer success rate.

Certified Workday Solution Partner


Dovetail is proud to be

Matt Yunker
August 15, 2016

Honesty and Trust Are Integral to Integrity

People who demonstrate integrity draw others to them because they are trustworthy and dependable. They are principled and can be counted on to behave in honorable ways even when no one is watching…

So, my last blog was about a sales person and integrity in sales, honesty and pushing the boundaries of honesty in dealing with customers. So what drives a sales person to act this way or gives them the authority to behave this way?


I think it stems from leadership. I have been in sales for over 20 years; I once said I would never sell software again. Back in the early 90s, I worked for a software company that sold a product into the IBM world. They had unethical work practices and as a young man, I adopted

Dwane Lay
July 14, 2016

The Perfect Analogy

From time to time, we come up with analogies on the fly that make so much sense, we have to share them. This is a great example. Not long ago, I was trying to explain how SaaS works in relation to developing software and product management.  While we’ve talked about our process in the past, it has been on the “how,” not the “why.” To explain that part, we found a perfect analogy in the Community Garden.

The Plot

Let’s start with the land. To get our garden going, we need a place to put it.  So we imagine a city block that has been razed and plowed. This is our garden, and we have opened up access to our clients, who wish to grow their own beets. We let the spinach people in too, of

Matt Yunker
June 9, 2016

The Unexpected

How many of you have had work done on your house, car , personal health and come to find out there are always hidden costs?!!

I prefer to work with companies that are very upfront about costs and about capabilities. So, the further Adventures of Matt may surprise some of you, but those who know me, know that I am always up to something and most recently, I (meaning we my wife and I) decided we (meaning the wife) wanted a new kitchen. Now, I love cooking though I cannot claim any great skills; I still like to cook, so a new kitchen sounds great. We begin our research on kitchens.


And I mean WOW – those kitchens can cost a lot. Fortunately for me, I have many friends in industry and I have great

Matt Yunker
April 8, 2016

Change is Inevitable

In today’s ever changing marketplace, everyone knows there will be changes. Changes to your career, changes in your management team, changes within your organization.

Having spent the better part of 10 years in the recruitment world, selling recruitment services, as well as placing executives in new roles, the one thing I have come to realize is that change is inevitable.

Healthcare HR

What I am seeing now in the healthcare market, and in different industries as well, is a wholesale shift in process and procedures in organizational workflows. What do I mean by that? Mostly, that organizations have traditionally been very slow to make changes to the core functions within the architecture of their organization. Today, I see that it still takes time for organizations to make significant changes, but when they do decide on the direction

Rayanne Thorn
March 15, 2016

Why Healthcare HR?

Dovetail Software is committed to expanding our reach and information share to HR departments in specific industries that include Healthcare, Higher Education, Hospitality, and Retail.

With each of these industries, as well as with our healthcare clients, comes  a level of responsibility to understand the particular challenges to talent management in hospitals and healthcare organizations

Dovetail is excited to share what we have learned and provide content that benefits not only our clients but all those who face Healthcare HR head-on.  We look forward to sharing unique blogs, podcasts, white papers, webinars, and case studies specific to Healthcare Human Resources.

Your Requests

If there is a particular topic in this arena which interests you or could assist your department, we would love to dive into it and deliver solutions or answers that help.

Feel free to message

Rayanne Thorn
November 18, 2015

Stephen Lynn

Finance Guy-turned-Successful Tech CEO, Dovetail‘s Stephen Lynn shares some valuable insights that range from advice to HR Tech vendors to understanding how employee engagement impacts your relationship with clients.

“We can talk about technology, but what I like to dwell on is how the company operates with its customer,” Stephen Lynn discussing “walking the talk” when it comes to taking care of Dovetail customers.

Click play above to listen to our interview with Mr. Lynn and learn more about HR Tech trends that surround SaaS and the security of client information.



To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link.

intrepidHR is made possible by Dovetail Software!

Dwane Lay
October 16, 2015

Changes in Configuration

We are sometimes asked about major changes in configuration, and how to adjust someone’s environment to be what they are, not what they were.  It’s not terribly difficult, since our system was designed for flexibility.  It’s usually a matter of making changes in the List Editor, modifying some routing rules, and dropping the new system in place.  We recently were asked a much more challenging question, though, that inspired us to look outside our system for an answer.

Mass Changes

The question revolved around a mass change in Case Type for all cases, starting with the first one in the system.  Looking forward is easy, but the idea of a retroactive change was unique and original.  Fortunately, our Rules Engine is powerful enough to handle the request.  Our Engine allows for Rules to be written on ANY

Rayanne Thorn
October 15, 2015

Conference Season HR Tech US

Dovetail Software is prepared and ready to go to Vegas for the 18th Annual HR Technology Conference & Exhibition at the Mandalay Bay Convention Center. Some of our team will be departing early to get the exhibition underway, with the rest of the conference team to follow. We love conferences like this and the opportunity to meet and network with the users of HR technology. It provides us with a rare chance to shake hands and meet again our current clients, as well as industry peers.

Dovetail and intrepidHRintrepidHR

Dovetail is excited to be doing something very different. We’ll be sponsoring the launch of intrepidHR, a new media channel specific to human resources. To that end,

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