The Employee Portal
Dovetail Software was very excited to launch our updated employee portal last September. As we continue to help organizations with employee communications and interactions, we understand the need to listen to what is important to employees because this assists our clients, the employers.
Does it make sense to empower the workforce with “self” access to information? We think it does. Making knowledge readily and easily available, they are able to get answers quickly and easily. I have always felt that an informed and smart workforce is a productive and loyal workforce. The information shared with employees becomes another notch toward employee engagement, which we know leads to less attrition and retention of talent – obviously quality talent because they have chosen to become or stay informed about their own employment and ask questions they need …
Matt Yunker, “Ethics and Integrity in Sales”
Matt Yunker, Director of Sales with a Focus in Healthcare
“One of the reasons I came to Dovetail was the integrity of the organization. Ethics is a big deal to me. You just can’t lie to a customer. I see it over and over. And I think ‘Lies by Omission’ is a big issue in sales, where you just don’ tell them and you let it go and you deal with it later. If I were the customer, how would like to be I like to be sold to? What would I like to know up front? I need to know so that I can make an educated decision.”
– Matt Yunker
Charlie Judy talks Culture on intrepidHR!
Charlie Judy, Founding Partner with Work XO, LLC, talks about the work he does at Work XO – a “culture shop” – at a genetic level providing data and intelligence to helping clients align culture with potential and growth.
“Human doesn’t happen organically, it is a little ironic and – but it doesn’t happen when its enveloped in this institution we call work.”
Check out this great interview and learn what’s on Charlie’s mind: Being Intentional about Your Culture The Right Culture The reinforcement and clarification of Culture The Evolution of Culture The Institution of Work Remaining Relevant in the World of Work Tuning Out the Noise Unleashing Human Potential
On Culture: “You can’t …
Social, Mobile, Analytics, Cloud or SMAC-enabled HR technologies are revolutionizing our industry, smacking human resources with powerful tools to support their company’s Digital Workplace vision by providing Digital HR applications which connect with the modern workforce.
We have all been told, by now, of the millennial rock stars who won’t work for us unless we connect with them in the world they rock – and it’s true!
You not only need to empower employees and managers to keep them engaged, but you must also enable them – people enablement is key to productivity.
HR Technology is a big driver for people enablement. Alas, the reader is likely feeling troubled with the notion of costly technology investments, a platoon of expensive onsite technology consultants, and months turning into years of project timescales that never seem to …
The Perfect Analogy
From time to time, we come up with analogies on the fly that make so much sense, we have to share them. This is a great example. Not long ago, I was trying to explain how SaaS works in relation to developing software and product management. While we’ve talked about our process in the past, it has been on the “how,” not the “why.” To explain that part, we found a perfect analogy in the Community Garden.
Let’s start with the land. To get our garden going, we need a place to put it. So we imagine a city block that has been razed and plowed. This is our garden, and we have opened up access to our clients, who wish to grow their own beets. We let the spinach people in too, of …
Do you know what HR Case Management is?
In the customer service sense, case management speaks to tracking interactions with customers, making sure their purchasing and product acquisition experience is the best. If we were to address case management in a healthcare environment, we would see the tracking of the life cycle of a patient, through their interactions with a healthcare provider or healthcare facility/system.
HR Case Management can be viewed similarly, in that reporting and tracking employee interactions with HR allows for a greater understanding of the employee experience with the employer, and vice versa. Data collected using HR Case Management creates opportunity to efficiently handle questions, requests, and problems without losing any information, or letting issues or challenges to be mishandled, mismanaged or not managed at all.
The use of an HR Case Management system …
Understanding the Impact
Employers sometimes forget or misunderstand the impact a new job has on their new employees. This includes the personal change that a new job brings for said employee, as well as revealed personal skills gaps, or attaining new management responsibilities. The New Job Impact does not have to be negative, it can be very positive. And when it is, the impact on the hiring company, in turn, can also be also positive.
Hire to Retain
Having this hiring policy requires a change in how we view every new hire, as well as every single current employee. With a gained understanding that companies want to protect their investments, doesn’t it make sense to protect their talent from those things / distractions that keep employees from fully investing, heart and soul, in their organizations?
What Employees Want Appreciation …
Mark Stelzner of IAHR on HR Tech Implementation
Mark Stelzner popped by our booth, taking time out of his busy schedule to share some insights and advice regarding the implementation of HR Tech – “It’s never over!”
Mark presented, “How Do You Build an Entire HR Technology Roadmap” at the conference and took a few minutes out of his very busy schedule to teach us a bit about the changes that are happening and need to happen in HR Tech – we need to see a return to great customer service as more and more HR suite solutions move to the cloud, as “This is about people.”
“With the ferocity of change,
good client vendors are releasing new functionality
at a pace and cadence that is unprecedented.” – Mark Stelzner …
“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” – Anne M. Mulcahey, Former CEO of Xerox
Employee Engagement Leads to Talent Retention
I continue my hope that we are coming out of a time of recession, but every time it looks good – that this is a possibility – something causes that view to change. Companies respond differently to recession. Many laid off or lost quality talent, others downgraded or demoted employees, reducing their hours or pay. Many others initiated hiring freezes, leaving departments struggling with too few employees. Hiring and retaining the right talent is sometimes considered a luxury many organizations cannot afford …
Dietrich Warner, HR Operations Director at Boston University
We were so happy to have Dietrich join us for an HR Tech Conference Presentation with Dwane Lay, our VP of Customer Experience here at Dovetail, AND he also stopped by for a quick chat in our remote intrepidHR studio at the Dovetail booth in the Expo Hall to talk about Employee Happiness vs. Employee Engagement. Dietrich feels it is a very interesting time to be a part of HR when you consider technology and all the moving parts. A former SAP consultant, Dietrich brings his very necessary understanding of technology to his role as HR Ops Director at Boston U.
“From a core HR perspective,
I’d like to see a move from legacy solutions to cloud-based offerings.”
You Cannot Automate Employee Happiness
This was Dietrich’s …