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Tag: HR Service Delivery

Jason Lauritsen: LIVE from HR Tech

December 23, 2015 Jason Lauritsen, Director of Best Places to Work at Quantum Workplace Jason Lauritsen stopped by the remote intrepidHR studio at the Dovetail booth in the Expo Hall at HR Tech to talk about Prioritizing the Needs of the Individual. Jason shared with us a bit more about Culture, Workplace, and What Really Matters. "Employee Experience is what really matters - providing purposeful work." The new buzzword? Machine Learning = new snazzy name for predictive analytics. Click above to listen to the full interview with Mr. Lauritsen.   Jason Lauritsen on Twitter Learn more about Quantum Workplace here   intrepidHR at HR Tech To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and…

Don’t be Fooled by ‘Barbie® Cloud’ HR Systems

June 9, 2015 I took the title and input for this blog from John Hoebler's, Technology Lead at CrossCountry Consulting, excellent post recently entitled, "Don't be fooled by 'fake cloud' finance systems" - I changed the title ever so slightly, to really place emphasis on the level of fabricated fashion in today's SaaS vendor space, and of course it's important to HR professionals too! One can immediately see the Barbie® doll, and recognize it's not a reality - it's easy to do that from one glance. However, SaaS (Software as a Service) is hidden from view, under the hood, safe and sound...or is it? Real SaaS vendors might start to sound like a broken record soon, however, buyers are still unequipped, unsure and unaware as John points out in his article the "fake" SaaS vendors are using clever marketing to fool their buyers.…

Open-Survey Season is Here! Participate in the Sierra-Cedar 2015-2016 HR Systems Survey Today!

May 28, 2015 Survey Season is open, so make sure you stand up and be counted!  But wait, did you know why you should even care about the Sierra-Cedar HR Systems Survey? If you’re in HR, regardless of role, this affects you - read on to learn how you can help catapult HR in your company! The HR Systems Survey is the longest running, most widely distributed, and most highly participative research effort in the HR industry, annually tracking the adoption, deployment approaches, and value achieved from HR technologies. It studies the roadmaps organizations navigate and decisions they make regarding technology, integrations, processes, and people when building an HR function that serves their workforce and supports organizational outcomes. The survey provides practical  data on emerging and innovative technology trends and helps organizations understand how they can capitalize on them. Did you know: Last…

Dovetail Heading to LEHRN to Exhibit HR Technology for the Modern Workplace

April 6, 2015 Dovetail is excited to be sponsoring at the LEHRN (Leading Edge Human Resources Network) HR Technology Expo this Thursday, April 9th, in Minneapolis, MN. This one-day event features the latest in the strategic workforce and talent management space. The day will feature educational sessions on emerging topics and trends (full agenda) and product demos (ShopperTracks) by key exhibitors and sponsors from many top HR technology players. We’ll be demonstrating Dovetail Employee Engagement Suite V13, which combines HR Case Management, Knowledge Management, Employee Service Portal to enable companies to do a better job of tracking, managing and reporting on HR-related issues and requests. The event will focus on five key trends HR professionals must understand as workplaces evolve around them. These trends include: a new focus on team leaders within organizations as the drivers of business and growth; a shift from…

Real ROI in embedded Case and Knowledge Management Portal APIs

February 5, 2015 It’s no mystery, nor is it revolutionary when it comes to the concept of an organization empowering its workforce to answer their own questions in order to offload HR service delivery staff.  Transactional portals have been allowing for the update of personal information, checking and enrolling in benefits, and searching FAQ’s for years.  We’ve even seen significant employee onboarding being moved to the web and intranets, as well as a real push to true organizational cultural immersion and employee engagement via personalized portals.    However, slightly newer to the game has been the offering of Case Management functionality to portals.  Even more cutting edge and something unique to Dovetail’s Employee Engagement Suite is the power of embedding Employee Self Service Case Management and Knowledge Base functionality to an organization’s new or existing employee intranet or portal. Similar, but also unique…

Completed the 2015 HR Delivery Trends Survey Yet?

January 27, 2015 If you have, great! If you haven't, you could miss your chance to have your valuable thoughts and insight included in some influential findings that help to shape the landscape of HR Shared Services! Brought to you by Jim Scully and the HR Shared Services Institute, Dovetail has been a proud champion of the survey for the last few years. Since publishing the first comprehensive HR Service Delivery Practices Survey six years ago,  HRSSI has continued to deliver industry-leading insights into a broad range of HR delivery practices. This is an important year for the survey as they launch their newest research project, the 2015 HR Delivery Trends Survey. This survey probes three major trends in HR service delivery: globalization of HR delivery models, HR shared services scope expansion and cloud HRMS adoption (topics very near and dear to our…

Wow, HR Case Management Sure Evolved Quickly!

evolution of HR Case Management
January 20, 2015 The Evolution of HR Case Management As I think back 3 to 4 years ago, it’s somewhat shocking how fast the practice of HR Case Management has evolved.  Customers we’ve deployed say they can’t even imagine their days without their extremely handy tool now.   Those running complex HR shared services models, returning detailed HR analytics and always fine tuning their movements take it a step further, claiming they simply don’t see how they could run their HR service delivery practice without one.  Not to sound smug, but we at Dovetail always wondered how HR was doing as well as they were without some serious technological help in this area.  We had been delivering case management technology to customer support centers for so long, witnessing firsthand the complex maneuvers by which these efficiency rich centers, both virtual and geographically bound…

HR, Still the “Ugly Step-Child” When it Comes to Technology

August 5, 2014 Last week, I had the pleasure of attending the HRSSI Conference in Atlanta. The conference is a Human Resources (HR) Shared Services event for HR Executives and Jim Scully has done a nice job of marketing to that particular audience with content rich in information without the SALES pitch of other HR Shared Services shows.  It is appropriately named the HRSSI Shared Service Institute Executive Retreat. I came away from the HRSSI retreat with a few new friends and some valuable insight on current trends, challenges and what technology solutions are prevalent in HR Shared Services today. Many of the scheduled presenters had solid metrics that they were willing to share and discuss. I left with a burning question though…why are so many of Fortune Top 500 Companies forced to use their  IT Departments CRM solution/technology to manage the complex HR…

HR Service Delivery Practices Survey Results: Deploying Technology & Measuring Productivity

April 21, 2014 Thursday, April 3, 2014 - 12:30 PM - 1:30 PM CDT Join us for a webinar sharing findings from the HR Shared Services Institute's 2014 annual HR Delivery Practices Survey. The survey's author and president of the HR Shared Services Institute Jim Scully will present findings specifically related to the use of HR technology. The webinar will cover the tools and tactics your peers are using to benchmark performance, foster continuous improvement and track productivity gains. You will learn: • What goals HR leaders set for productivity and how they’re measuring them • The most commonly tracked metrics for HR Shared Services Centers • How data is collected, reported on and presented to executive leadership • Where HR SSCs are currently allocating budget and resources and their plans for the future As a webinar participant, you will receive a copy…

New Webinar: HR Service Delivery Practices Survey Results

March 19, 2014 The HR Shared Services Institute is running its 2014 HR Service Delivery Practices survey, which is the most comprehensive ongoing study of HR delivery operations practices available anywhere. Dovetail is sponsoring the survey again this year to help provide HR leaders with real-world statistics on how their peers measure productivity, benchmark performance and analyze the FTEs and Costs associated with HR service delivery. We will also be offering a webinar sharing the survey’s findings related specifically to the use of HR Help Desk software and other HR technology.   On Thursday, April 3rd from 12:30 - 1:30pm CDT, Dwane Lay will host the survey's author and president of the HR Shared Services Institute Jim Scully. They will discuss the tools and tactics your peers are using to benchmark performance, foster continuous improvement and track productivity gains in their HR Shared…