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Tag: Rayanne Thorn

Stacey Harris on HR Latte: 21st Sierra-Cedar HR Systems Survey

April 13, 2018 Stacey Harris Stops Back by HR Latte Stacey Harris, VP of Research & Analytics at Sierra Cedar shares the news and expectations  for the latest HR Systems Survey - closes June 8! Check out the Sierra-Cedar 2018–2019 HR Systems Survey, 21st Annual Edition.   Please support this research effort. All responses are anonymous and kept strictly confidential. All collected responses and information are used in the aggregate - privacy is strictly maintained. "The skillsets of those who take this survey is changing." - Stacey Harris     Stacey joins Rayanne to discuss these points: This Sierra-Cedar Survey has been around for awhile - 21 years strong! Most interesting finding from last year's results: Social Responsibility Expectations for this Survey: Still talking about CLOUD Solutions. What to listen for: What stays the same, what changes Emerging Tech: What tools are you using to gather data? Is…

What HR Metrics are YOU Tracking?

HR metrics
March 28, 2018 What are you measuring? HR Metrics that include employee engagement, job performance, and attrition are often discussed at industry conferences and in published content, but what about these: Number of complaints / issues filed by employees Types of complaints / issues filed by employees Which departments or supervisors and managers have the most complaints / issues Resources, time and dollars, spent on these complaints / issues Time to resolution of complaints / issues Most common employee questions / requests / complaints / issues Are you tracking what you need to be tracking? Maybe your organization lacks bandwidth or the right software to help with tracking or centralized storage of employee data. Maybe you don't know what you should be reporting on. Maybe there are some complaints / issues taking more time than others these days because of #MeToo. We'll be…

HR Latte: CX Talk with Dwane Lay

CX Talk
March 13, 2018 CX Talk with Dwane Lay - Customer Experience Expert [14 minute, 18 second podcast] HR Latte launches a new segment: CX Talk In this premiere episode of CX Talk, Dwane and Rayanne talk about what impacts Customer Experience. Tune in to learn about: How to Communicate Changes Getting the most out of the products you use What does Bad Customer Experience look like? Cost of Acquisition vs. Cost of Retention How involved are customers in your product roadmap? Future Thinking Proactive Customer Service New episodes coming soon!    Connect with Dwane and Rayanne on LinkedIn!    

GDPR Compliance for HR Data

GDPR HR Data Compliance
March 1, 2018 GDPR Compliance for HR Data - How Difficult will it be to Achieve? [podcast, 19 min 40 sec] General Data Protection Regulation GOAL: One single privacy law for the EU HR Latte Expert Guest: Grant D. Petersen is a Shareholder at Ogletree Deakins based in Tampa, Florida. Mr. Petersen Represents and Counsels Employers of: U.S. and International Labor and Employment Laws U.S. and Global Data Privacy and Data Protection Laws Foreign Corrupt Practices Act and other international anti-corruption laws. Founder of Ogletree Deakins’ Data Privacy Practice Group Co-Founder of Ogletree Deakins’ International Practice Group. Additionally, Mr. Petersen advises clients regarding the impact of global data privacy laws in the workplace, the complexities of international transfers of human resources data, and practical steps for compliance with the upcoming General Data Protection Regulation. He speaks and writes Grant D. Petersen and Dovetail's Rayanne…

HR and GDPR: Preparing for 2018 Compliance

HR and GDPR: Preparing for Compliance
January 31, 2018 Are You Prepared? Dovetail worked with TrustArc and Ogletree Deakins to produce a webinar addressing GDPR and what HR needs to do to reach Government Data Protection Regulation compliance by the required date of 25 May 2018. We were pleased to host Estella Cohen of TrustArc and Grant D. Petersen of Ogletree Deakins as they presented key insights and information necessary to HR Departments and Organizations which fall under the requirements of compliance. General Data Protection Regulation A legal mandate that requires organizations to store and manage EU based individuals’ personal data: basic information, racial & ethnic origin, genetic & biometric information, and even political opinions.   For more valuable information on what HR can do to get ready for GDPR Compliance, please view the accompanying recording of our recent webinar presentation.     View the slideshare of the presentation…

5 Gifts of Employee Engagement

Gifts of Employee Engagement
December 21, 2017 Are you providing adequate employee engagement? Every year, thousands of HR Practitioners around the world would love to drop packages of excellent engagement on their employees' desks. In a year of record-high revelations of sexual harassment claims, as well as calling out bullies and corruption, HR has been busier than ever. Check out these five quick ways to show you care about your employees. Their needs are really pretty simple and realistic. No surprises here, but maybe HR will start to listen. 5 Gifts of Employee Engagement 2-way Communication - Are you listening and responding to what your employees are saying? It's easy to ignore complaints and skip the opportunity to let employees know that you heard them, but is it prudent? Consider the reasons why people leave great organizations: usually they don't. Are you asking the obvious question: why…

Service Worth the Price of Admission

customer success
November 14, 2017 Yay!  A New Phone Wait -- how many of us REALLY feel that way? Getting a new mobile device is less than joyous when you know you are going to leave the store or check out from your online cart with far less money than with what you arrived. Even with a “free upgrade” – Is anything ever really free? My son is the only person I know who can crack a mobile device screen more than I. Venturing into a phone store often proves I am as cracked as my son's phone screen, but I am always up for a challenge. I made sure the store had the one in stock we wanted before we even left the house. I won't fight over a phone.  The “host” at the AT& T store hesitated, like he knew they didn’t have any. I pressed on,…

Does Your Employee Experience Match Your Employer Brand?

employee experience
November 1, 2017 Is HR Broken? What do you think? I've heard and read it often that HR is, indeed, broken. Human Resources and Talent Management are supposed to assist employees (ranging from high-ranking executives to the newest and most subordinate player) in their experience at work, making it better.  HR should, most definitely, listen to and be responsive to every employee on payroll. Human Resource Professionals have fought for years to get a seat at the table. But, what exactly does that mean? We should be tired of the excuses given for why bad employment experiences exist. If employees are taken care of, basic needs met, if they are heard, if managers are doing their jobs? Perhaps lawsuits and attrition would drop and those tremendous employer branding efforts would be a little less necessary. Do Employees have a Voice? It may be…

Healthcare HR: Addressing the Ongoing Staffing Shortage

healthcare HR staffing shortage
September 12, 2017 Not Much Has Changed When I first started recruiting in healthcare fifteen plus years ago, it seemed like all that was talked about was the nursing shortage. The conversation is ongoing and, sadly, hasn't changed much. This Healthcare HR trending topic is addressed by many - the topic is addressed - but, not the issue. Employee Engagement > Retention For many years, we have been talking about how employer branding and employee engagement leads to the retention of quality talent. “The talent shortage isn’t going to go away any time soon, but just like any other industry, healthcare can look to leverage partners to assist with systems and best practices to attract the kind of people you need..” – Dan White, President of Workforce Solutions at AMN Healthcare Tune in for the second part of the podcast series, "Healthcare HR in Crisis" with guest…

Healthcare HR in Crisis

Healthcare HR
September 10, 2017 Why I Care My first "HR" job, if you will, was as a sourcer for a healthcare-specific executive search firm. This job changed my life. No, seriously. Several things happened. I fell in love with recruiting, every part of it -- EXCEPT telling someone that they didn't get the job - that remains, to this day, one of the "work duties" I have disliked most. After having spent 20 years in the dental field, I transitioned easily to healthcare, and really grew to the love the business of healthcare. I realized that I had a mind for business and I quickly changed my major from Education (I had wanted to teach junior high - I know - I'm nuts!) to Business and adjusted mind-blowingly quickly to a corporate mindset. The sales professional in me found a new and exciting home…