Discussion and Confusion about the Difference
There is a healthy amount of discussion (and an unhealthy amount of confusion) over the difference between configuration and customization where software is concerned. If you are one of our clients (and if you aren’t, there’s way to fix that), you probably know this already, but we think it is a big enough deal that we thought we’d talk about it more. And we’ve done a quick 30-min presentation on this same topic.
If you’ve had more than two conversations with me, you’ll know that I love analogies. In fact, my love for analogies is like a simile. I’m not always great with either of them. But to explain the difference between customization and configuration, I have just the analogy for the job. We will use the wardrobes of two …
Russ Resslhuber, “We can posit that change is constant!!”
Russ Resslhuber, Senior Sales Engineer with Dovetail Software
Russ, what is the best part of your job?:
“It’s never the same — every prospect we meet with – though they may have the same fundamental needs, will have a different perspective on them, on what matters the most , on how they want to tackle solving them. And sometimes, you do encounter new problems you haven’t seen before, new questions that haven’t come up. And that is what keeps it interesting, it is never the same thing twice. I’m also really pleased that the produce we have, Dovetail Employee Engagement Suite, designed as we like to point out ‘Designed HR, for HR‘ – really …
The Perfect Analogy
From time to time, we come up with analogies on the fly that make so much sense, we have to share them. This is a great example. Not long ago, I was trying to explain how SaaS works in relation to developing software and product management. While we’ve talked about our process in the past, it has been on the “how,” not the “why.” To explain that part, we found a perfect analogy in the Community Garden.
Let’s start with the land. To get our garden going, we need a place to put it. So we imagine a city block that has been razed and plowed. This is our garden, and we have opened up access to our clients, who wish to grow their own beets. We let the spinach people in too, of …
How many of you have had work done on your house, car , personal health and come to find out there are always hidden costs?!!
I prefer to work with companies that are very upfront about costs and about capabilities. So, the further Adventures of Matt may surprise some of you, but those who know me, know that I am always up to something and most recently, I (meaning we my wife and I) decided we (meaning the wife) wanted a new kitchen. Now, I love cooking though I cannot claim any great skills; I still like to cook, so a new kitchen sounds great. We begin our research on kitchens.
And I mean WOW – those kitchens can cost a lot. Fortunately for me, I have many friends in industry and I have great …
We’re celebrating today, because we are officially a Workday Certified Solution Partner – yes we graduated from the hottest HCM integration university this summer!
Commitment Pays Off
Two years ago, Dovetail made a commitment with Workday to design, build, and deliver a real time bi-directional integration to help serve the Dovetail and Workday ecosystem, cohesively. It’s a true win-win outcome for both vendor and customers – as anyone with software implementation experience will tell you – getting two technologies integrated together on a project is never easy. One very big pain with custom integrations is accountability – when things go wrong, who is accountable? Is it your internal IT, or perhaps vendor one or vendor two – maybe it’s all three? Which one will own the problem and drive …
I took the title and input for this blog from John Hoebler’s, Technology Lead at CrossCountry Consulting, excellent post recently entitled, “Don’t be fooled by ‘fake cloud’ finance systems” – I changed the title ever so slightly, to really place emphasis on the level of fabricated fashion in today’s SaaS vendor space, and of course it’s important to HR professionals too!
One can immediately see the Barbie® doll, and recognize it’s not a reality – it’s easy to do that from one glance. However, SaaS (Software as a Service) is hidden from view, under the hood, safe and sound…or is it?
Real SaaS vendors might start to …
Who cares what engine is in the hire car, who cares if the oil needs changing, who really cares if the radio is a bit faulty, who even cares the breaks need servicing, or the tyres have a bald patch – erm, yes those bits we really do care about.
Thankfully there are laws, and standards in place to avoid this. Sadly, the same cannot be said about the SaaS (Software as a Service) technology industry.
Dovetail Software partners with Amazon Web Services to host the Dovetail Employee Engagement Suite (Dovetail EES). We took a strategic decision to host with Amazon, who have been recognised several times as the clear leader by Gartner in Cloud Infrastructure as a Service (IaaS) category, as we knew …
Time to take a quick look back and reflect on the conferences we attended and/or sponsored in 2013. This year Dovetail found its way to 17 events that were a mix of HR technology, HR Shared Service, HR Service Delivery, Workday Rising, and many nationwide SHRM chapters. In all, we had quite a busy year! Without question, a couple particular and noteworthy themes formed.
The first of which: The very near death of the continued need to evangelize HR Case Management. I think we can finally declare that HR Case Management, especially with regards to HR Shared Service centers has officially outgrown the evangelistic phase. It’s far more prevalent these days that booth visitors have been introduced to the risk mitigating importance of properly tracking employee interactions. They also seem to be aware of the obvious efficiency gains to …
Over the past year or so working with customers as they go through initial implementations of Dovetail’s Employee Engagement Suite (EES) I’ve started to notice a pattern.
But before I tell you what it is, let me rewind a little — Setup for EES is done mostly by “configuration” rather than “customization”. And really, that’s an understatement. The real goal is to do it all by configuration and allow ZERO customization. As we see it, configurations are changes that can be done within the application, by our customers and Dovetailers. But customization is a “code level” change (something done by a developer) that is usually not possible without considerable training and expertise.
From a vendor point of view it is MUCH easier for us to support our customers doing configurations than doing customizations. From a customer point of view …
One of the best things about having a blog in the HR world
is getting the chance to be part of the Carnival of HR. If you are really lucky, you occasionally get
to host it and call the shots. And I,
apparently, am very lucky indeed!
This carnival is about sharing and evangelism. My partners here at Dovetail have never been
shy about promoting the practice of HR, so we decided that we should spin the
carnival in that direction. We asked for
submissions not just of good posts, but of good posts from someone else. I had no
idea how flooded I would be with responses!
Sure, there are some of our favorite writers included, but