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Tag: sales

Matt Yunker: Showing Efficiency and Savings to Benefit our Clients

Matt Yunker
November 4, 2016 Matt Yunker, "Ethics and Integrity in Sales" Matt Yunker, Director of Sales with a Focus in Healthcare “One of the reasons I came to Dovetail was the integrity of the organization. Ethics is a big deal to me. You just can't lie to a customer. I see it over and over. And I  think 'Lies by Omission' is a big issue in sales, where you just don' tell them and you let it go and you deal with it later. If I were the customer, how would like to be I like to be sold to? What would I like to know up front? I need to know so that I can make an educated decision." - Matt Yunker Check out this great interview and learn what’s on Matt’s mind: Dovetail Employee Engagement Suite Healthcare Focus By HR, for HR A Product that…

What Is Integrity – Really?

integrity
August 15, 2016 Honesty and Trust Are Integral to Integrity People who demonstrate integrity draw others to them because they are trustworthy and dependable. They are principled and can be counted on to behave in honorable ways even when no one is watching… So, my last blog was about a sales person and integrity in sales, honesty and pushing the boundaries of honesty in dealing with customers. So what drives a sales person to act this way or gives them the authority to behave this way? Leadership I think it stems from leadership. I have been in sales for over 20 years; I once said I would never sell software again. Back in the early 90s, I worked for a software company that sold a product into the IBM world. They had unethical work practices and as a young man, I adopted those…

We Put the Customer in Customer Service

customer service
June 2, 2016 Where is the Customer in Customer Service? So, recently a landscaper stopped by the house and offered to do some work. They basically would put down new soil, seed, and fertilizer. The cost? $1000, now you might say, “Hey Matt, you overpaid!” There were, however, some extenuating circumstances.   I will review a few, so you can get an idea. The wife wanted grass even though we are in a drought and I stopped watering the back yard a few years ago. The wife wanted grass. And lastly…, I knew my wife really wanted grass. So, when these guys stopped by and offered to give me a yard, I took them up on it. The Actual Work Here we are: they laid soil, seed, and fertilizer. They actually gave me a one-year guarantee, so I was pleased that I didn’t have…