CEO Stephen Lynn, “We think about data security all day long.”
“We (at Dovetail) have people who live and breathe thinking about security. What we do at the core is storing, transmitting customer / employee data. So that is what we have to live and breathe and think about.” – Stephen Lynn
Check out this great interview and learn what’s on Stephen’s mind: Cloud-based Software Security Wellness: a big part of Employee Engagement The heart of HR technology is still the people Why Dovetail? The Dovetail Culture Are the employes at the the tech vendor you are speaking with happy? Proving Company Culture …
Honesty and Trust Are Integral to Integrity
People who demonstrate integrity draw others to them because they are trustworthy and dependable. They are principled and can be counted on to behave in honorable ways even when no one is watching…
So, my last blog was about a sales person and integrity in sales, honesty and pushing the boundaries of honesty in dealing with customers. So what drives a sales person to act this way or gives them the authority to behave this way?
I think it stems from leadership. I have been in sales for over 20 years; I once said I would never sell software again. Back in the early 90s, I worked for a software company that sold a product into the IBM world. They had unethical work practices and as a young man, I adopted …
Most Important Asset?
It’s a well-known corporate saying that “Employees are our Most Important Asset”. How many of you believe that about your corporate environment? I have previously written about the importance of a vendor’s employees happiness to the success of a company’s relationship with its vendor, but this post, while also about employees, addresses the communication within a company, which ultimately does impact employee happiness, which in turn will affect the job they do on behalf of your organization.
The Effectiveness of Communication
Recently, Davis & Company commissioned the survey of 1,000 employees from large corporations (minimum of 5,000 employees) in the United States to understand the effectiveness of communication on performance management, benefits, and compensation. One of the key findings was that Employees aren’t getting answers to their questions. “When employees have questions, they turn to …
Finance Guy-turned-Successful Tech CEO, Dovetail‘s Stephen Lynn shares some valuable insights that range from advice to HR Tech vendors to understanding how employee engagement impacts your relationship with clients.
“We can talk about technology, but what I like to dwell on is how the company operates with its customer,” Stephen Lynn discussing “walking the talk” when it comes to taking care of Dovetail customers.
Click play above to listen to our interview with Mr. Lynn and learn more about HR Tech trends that surround SaaS and the security of client information.
To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link.
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As I was pondered a topic one of my colleagues, Rayanne Thorn, wrote about, Understanding Employee Engagement, it got me thinking deeper about a vendor’s employees, and whether prospects should consider how engaged or happy employees are at a software vendor they are considering as part of their decision-making process. I think they should and let me take you through my reasoning.
When a customer is evaluating vendors, at the top of their list is usually the vendor’s ability to meet their technological needs. If they can’t meet that, all of the other considerations are mute. After that, close behind are: 1) price; 2) the vendor’s ability to deliver on what they commit to; and 3) the vendor’s customer support. At the end of the day, I consider #2 and #3 to be …
Customer Service in Your Selection of Software Vendors
I was reading Naomi Bloom’s blog post, “In Enterprise Software and Luxury Accommodations, Details Matter and No Disappointment Accepted” and it got me thinking. I think Naomi makes a really good comparison, but I will add another element, Customer Service. Things will happen, whether at the luxury accommodations or with your Enterprise Software. The key question becomes what does the establishment/vendor do when there is a problem? That will probably be what you remember more than the actual problem.
Addressing Enterprise Software
It is inevitable that there will be problems during implementation. Any HR Tech vendor who tells you they never have problems is lying to you. Expectation differences, communication gaps, the customer environment is slightly (or vastly) different than the vendor was told/expected …
Hindsight is always a great thing. I wish I had ______ (fill in the blank). When it comes to Employee Grievances and the potential lawsuits that might follow, there is no doubt that a company that has issued appropriate policies and documented everything stands a better chance of avoiding a lawsuit or mitigating a pay-out.
Now, just because you have good policies and practices doesn’t ensure that you won’t face a lawsuit. However, good practices, especially good documentation will be critical when such a lawsuit is filed. Let me tell you about a recent experience I had. Through a mutual friend, I was introduced to the CEO in the healthcare field, and he agreed to meet with me to talk about Dovetail’s HR help desk product. After hearing what our product could do, he commented, “Unfortunately, we won’t …
It never ceases to amaze me how companies’ customer service departments do a disservice to their company. While I have never claimed to be a English scholar, I thought the definition of customer service is to “serve the customer”. Now, we could debate what “serve the customer” really means, but I don’t think it does companies any good when they make really bad, obvious mistakes in servicing their customers. I have written many times previously on this subject, suggesting that technology can help companies provide great customer service, but no matter how good the technology, if the company’s policies or environment don’t allow their customer service reps to make good decisions or give them the latitude to make judgment calls when necessary, the ultimate outcome is poor customer service.
I’m sure we all could make a list of prior …
I love great debates, Coke or Pepsi, boxers or briefs, or how about the most recent one, Did the Miami Heat choke or Did the Dallas Mavericks win it? (I’m bias since I live in Dallas and love the Mavericks.) Another one that is ongoing is, What makes for great Customer Service, is it the Technology or the People? I have written before on this subject, and we at Dovetail think about this issue on two levels. One is like anyone else providing Customer Service to their customers, and the other is as a provider of Customer Service software, and for us, the line between the two often blur.
I recently read a blog post on this subject written by Esteban Kolsky, called Guess What Customer Relationship Management is All About? Esteban is part of …
Dovetail Software has put together a series of informative, 30 minute webinars exploring some of the ways in which HR Service Delivery can be significantly enhanced while containing costs and reducing legal exposure within your organization.
We will cover one topic per month, typically on the third Thursday at 10:00 AM Central and repeating on the following Tuesday at 2:00 PM Central. Here’s a list of the currently scheduled webinars.
Enhancing HR Service Delivery with Case Management
We will cover the basic concepts of Case Management and how its use serves to enhance HR Service Delivery in general. We will show simple methods for automatically tracking all interactions relating to an issue or question whether they occur …