What is HR Case Management
Dovetail HR
June 12, 2017

Quick Hit Informative Video [32 min]

Dwane Lay and Rayanne Thorn of Dovetail Software present “Discovering HR Case Management” to share what an HR Case Management System should do and how it should assist an HR Department in creating a better Employee Experience. Additionally, get an in-depth review of the flow of HR Case Management.

 

 

Discovering HR Case Management JUN 2017 [32 min] from Dovetail Software on Vimeo.

 


Rayanne Thorn
May 15, 2017

HR Case Management

Case Management, itself, speaks to tracking cases or issues with clients or customers. Healthcare Case Management tracks the life cycle of a patient, through every interaction with a healthcare provider or healthcare facility/system.

HR Case Management is the reporting and tracking of every single employee interaction with the human resources department in an organization. This allows for the best understanding possible of the employee experience with the employer, as well as understanding the employer experience with said employee. And it is all about collecting the data from those interactions, then saving and using that data for future interactions, questions, or issues that come into HR – this keeps any information from being lost or allowing issues or challenges to be mishandled, mismanaged or not managed at all.

The Flow of HR Case Management Made Easy
Employee


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