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The Truth Behind Performance Data: Measuring HR Shared Services

HR Shared Services Webinar

Originally recorded: Wednesday, March 23, 2016

Jim Scully, President of HR Shared Services Institute, shared findings from the recent 2016 survey, “Delivery Diagnostic HR Shared Services Value Scorecard” and the truth behind the data he has gathered and what it means for HR Shared Services.

As a researcher, Jim has amassed the most comprehensive collection of comparative practice and performance data available. To support his research, Jim founded the HR Shared Services Network on Linkedin, with over 10,000 members from the HR Shared Services community.

HR Shared Services

Don’t miss this opportunity to learn from your peers and
Benchmark your HR Service Delivery performance.

 


Past Webinars

In this webinar, social media experts Jonathan Brewer and Dwane Lay will discuss how social media can positively impact your workplace and share 10 ways you can use it engage, communicate, and learn from your employees. They will also cover HR social media pitfalls and how to avoid them.


How do you know your shared services model is performing as efficiently and effectively as it should?  What metrics should you be tracking?

 

Unfortunately, there is no simple or universal answer,but there is a proper and useful way to measure shared services performance and value.

 

In this webinar, Jim Scully, president ofthe Shared Services Institute,explains the flaws of conventional benchmarking and performance measurement approaches and offers a step-by-step method of defining and measuring shared services value.

 

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With the great expense that is poured into developing and acquiring technology, HR departments have repeatedly found themselves bemoaning poor adoption and usage numbers.  More vexing still are the stories of other organizations that have implemented identical platforms, but with much different outcomes.  The message, then, is that adoption and implementation is far less about the technology than it is the people, the process, and understanding of your own organization.

 

In this webinar, Dwane Lay, Head of HR Process Design at Dovetail Software, and China Gorman, CEO at CMG Group, will review the most common reasons implementations fail, and simple steps technology owners can take to support early adoption and long term usage.

 

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Congratulations! You’ve passed the test and are now a certified HR professional. But wait, something is nagging at the back of your mind… Recertification! You need 60 credits in the next three years to avoid having to take the exam all over again.

 

Not to worry. In this webinar, Ben Eubanks, founder of upstartHR and author of the popular HR Certification ebook, and Dwane Lay, head of HR Process Design at Dovetail Software, are teaming up to share some quick and easy ways to get the recert credits you need, and become a better HR professional while you’re doing it.

 

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Join Ben Eubanks, founder of upstartHR and author of the popular HR Certification ebook Rock the PHR, and Dwane Lay, head of HR Process Design at Dovetail Software, for Session 2 of a 3-part webinar series on everything you need to know about getting your PHR/SPHR certification.

 

This session will provide a general overview and hit the high points of each section covered on the exam and end with answering and reviewing a few practice test questions.

 

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Join Ben Eubanks, founder of upstartHR and author of the popular HR Certification ebook, and Dwane Lay, head of HR Process Design at Dovetail Software, for Session 2 of a 3-part webinar series on everything you need to know about getting your SPHR/PHR certification.

 

This 30-minute session will provide a general overview and hit the high points of each section covered on the exam and end with answering and reviewing a few practice test questions.

 

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When you hear the term “employee wellness,” does only physical health come to mind? Preventive employee relations focus on proactively detecting and addressing employee issues, such as discrimination, harassment and bullying, which create an unhealthy work environment.

 

Join our esteemed group of panelists for an interactive discussion on practicing preventive employee relations, how it can impact your employees and your organization’s bottom line.

 

 


This webinar will help ensure that you’re including the metrics necessary to paint a full picture of what’s going on in your organization’s workforce and have the insight you need to build an effective human capital strategy.
If tracked correctly, employee relations (ER) metrics can help determine the root cause of workforce trends in your organization. In this webinar, human capital strategy consultant and 20-year HR veteran Cathy Missildine-Martin will reveal the critical ER metrics you should be tracking and why.

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