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Dovetail Blog

The Gift of Independence for Your Employees

employees independence
July 3, 2018 Do you ever read HR blogs? Most of HR blogs will tell you that HR doesn’t really know what they are doing, and are, generally, untrusted by employees and leaders everywhere. Do you ever read message boards or groups that ask employment questions? Most of them will also tell you that HR doesn’t really know what they are doing, and are generally untrusted by employees and leaders everywhere. Do you ever read about companies that don’t have HR? Didn’t think so. So how do we bridge this divide?   How do we service employees' needs, give them the answers they are looking for, but not expose them to the HR team they are trying to avoid? How do we make them feel that they are not only valued, but are being considered as we develop our company infrastructure? The answer,…

How HR Case Management Works

HR Case Management
June 26, 2018   The use of an HR Case Management system ensures that all HR interactions with employees are reported and tracked, that responses from HR or Management are consistent and timely, that legal and regulatory compliance are considered and adhered to, with records securely housed in a single location easily accessible by appointed administrators. What is HR Case Management? If we consider Customer Service, case management tracks interactions with customers, ensuring the purchasing and product acquisition experience is the best. If addressing case management in healthcare, this would be tracking of the life cycle of a patient and their every interaction with a healthcare provider or healthcare facility/system. HR Case Management is similar: reporting and tracking of every employee interaction with HR, which allows HR and Executive Management to understand the full employee experience with the employer. HR Data collected using Case…

What HR Metrics are YOU Tracking?

HR metrics
May 1, 2018 What are you measuring? HR Data and Metrics that include employee engagement, job performance, and attrition are often discussed at industry conferences and in published and promoted content, but what about these: Number of complaints / issues filed by employees Types of complaints / issues filed by employees Which departments or supervisors and managers have the most complaints / issues Resources, time and dollars, spent on these complaints / issues Time to resolution of complaints / issues Most common employee questions / requests / complaints / issues Are you tracking what you need to be tracking? Maybe your organization lacks bandwidth or the right technology to assist with tracking this date or perhaps, there is no centralized storage of your employee data, making it difficult to access and review consistently. Maybe you don't know all you should be reporting on.…

Stacey Harris on HR Latte: 21st Sierra-Cedar HR Systems Survey

April 13, 2018 Stacey Harris Stops Back by HR Latte Stacey Harris, VP of Research & Analytics at Sierra Cedar shares the news and expectations  for the latest HR Systems Survey - closes June 8! Check out the Sierra-Cedar 2018–2019 HR Systems Survey, 21st Annual Edition. Please support this research effort. All responses are anonymous and kept strictly confidential. All collected responses and information are used in the aggregate - privacy is strictly maintained. "The skillsets of those who take this survey is changing." - Stacey Harris   Stacey joins Rayanne to discuss these points: This Sierra-Cedar Survey has been around for awhile - 21 years strong! Most interesting finding from last year's results: Social Responsibility Expectations for this Survey: Still talking about CLOUD Solutions. What to listen for: What stays the same, what changes Emerging Tech: What tools are you using to gather data? Is HR Tech…

HR Latte: CX Talk with Dwane Lay

CX Talk
March 13, 2018 CX Talk with Dwane Lay - Customer Experience Expert [14 minute, 18 second podcast] HR Latte launches a new segment: CX Talk In this premiere episode of CX Talk, Dwane and Rayanne talk about what impacts Customer Experience. Tune in to learn about: How to Communicate Changes Getting the most out of the products you use What does Bad Customer Experience look like? Cost of Acquisition vs. Cost of Retention How involved are customers in your product roadmap? Future Thinking Proactive Customer Service New episodes coming soon!    Connect with Dwane and Rayanne on LinkedIn!    

GDPR Compliance for HR Data

GDPR HR Data Compliance
March 1, 2018 GDPR Compliance for HR Data - How Difficult will it be to Achieve? [podcast, 19 min 40 sec] General Data Protection Regulation GOAL: One single privacy law for the EU HR Latte Expert Guest: Grant D. Petersen is a Shareholder at Ogletree Deakins based in Tampa, Florida. Mr. Petersen Represents and Counsels Employers of: U.S. and International Labor and Employment Laws U.S. and Global Data Privacy and Data Protection Laws Foreign Corrupt Practices Act and other international anti-corruption laws. Founder of Ogletree Deakins’ Data Privacy Practice Group Co-Founder of Ogletree Deakins’ International Practice Group. Additionally, Mr. Petersen advises clients regarding the impact of global data privacy laws in the workplace, the complexities of international transfers of human resources data, and practical steps for compliance with the upcoming General Data Protection Regulation. He speaks and writes Grant D. Petersen and Dovetail's Rayanne…

HR and GDPR: Preparing for 2018 Compliance

HR and GDPR: Preparing for Compliance
January 31, 2018 Are You Prepared? Dovetail worked with TrustArc and Ogletree Deakins to produce a webinar addressing GDPR and what HR needs to do to reach Government Data Protection Regulation compliance by the required date of 25 May 2018. We were pleased to host Estella Cohen of TrustArc and Grant D. Petersen of Ogletree Deakins as they presented key insights and information necessary to HR Departments and Organizations which fall under the requirements of compliance. General Data Protection Regulation A legal mandate that requires organizations to store and manage EU based individuals’ personal data: basic information, racial & ethnic origin, genetic & biometric information, and even political opinions.   For more valuable information on what HR can do to get ready for GDPR Compliance, please view the accompanying recording of our recent webinar presentation.     View the slideshare of the presentation…

5 Gifts of Employee Engagement

Gifts of Employee Engagement
December 21, 2017 Are you providing adequate employee engagement? Every year, thousands of HR Practitioners around the world would love to drop packages of excellent engagement on their employees' desks. In a year of record-high revelations of sexual harassment claims, as well as calling out bullies and corruption, HR has been busier than ever. Check out these five quick ways to show you care about your employees. Their needs are really pretty simple and realistic. No surprises here, but maybe HR will start to listen. 5 Gifts of Employee Engagement 2-way Communication - Are you listening and responding to what your employees are saying? It's easy to ignore complaints and skip the opportunity to let employees know that you heard them, but is it prudent? Consider the reasons why people leave great organizations: usually they don't. Are you asking the obvious question: why…

Service Worth the Price of Admission

customer success
November 14, 2017 Yay!  A New Phone Wait -- how many of us REALLY feel that way? Getting a new mobile device is less than joyous when you know you are going to leave the store or check out from your online cart with far less money than with what you arrived. Even with a “free upgrade” – Is anything ever really free? My son is the only person I know who can crack a mobile device screen more than I. Venturing into a phone store often proves I am as cracked as my son's phone screen, but I am always up for a challenge. I made sure the store had the one in stock we wanted before we even left the house. I won't fight over a phone.  The “host” at the AT& T store hesitated, like he knew they didn’t have any. I pressed on,…

What are the Workday Partnership Benefits to our Clients?

November 9, 2017 Certified Solution Partner with Workday Our commitment to and collaboration with Workday delivers a real-time, bi-directional software integration, Dovetail achieved Certified status as a software solution partner to global HCM giant, Workday back in July, 2015. Our Employee Engagement Suite is the perfect compliment to the Workday offering, allowing HR professionals to track real-time HR processes and engagement with every employee, ensuring organizational and staff needs are met. Throughout the certification process, we worked closely with our Workday counterparts to create a seamless integration. We continue to cement our Workday alliance by providing HR solutions imperative for success in today’s human resource departments. As the first Workday Certified HR Case Management and Help Desk Solution, Dovetail is proud of the work we have done to create and maintain our partnership with Workday. What are the Partnership Benefits? Why this partnership…