About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
Overview
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Partners

Working with the best
partners around the globe
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Careers

Fancy a career with Dovetail?
If you are a rockstar...
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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers and
why they chose Dovetail
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Case studies >

Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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dovetail security & privacy
Dovetail Flair

Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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HRIS

Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Resources

Discover insights and thought leadership content to help you improve your HR Service Delivery and Employee Relations Management

Case Studies

Discover how our customers
achieved success with
Dovetail HR software
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Blog

Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
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Dovetail Flair

Dovetail HR Case Management

"Dovetail is built by people who understand HR and the product has been beautifully designed with that understanding. The software is customizable to allow for the famous HR "it depends" situations. Ultimately, Dovetail’s system has helped us achieve our Employee Relations objectives."
Jessica Berdaguer
Jessica Berdaguer
Leave & Accommodation Partner
Swire Coca-Cola

7

%

Improvement in HR Responsiveness with Dovetail

11

%

Increase in First Contact Resolution with Dovetail

10

%

Drop in incoming HR Cases with Dovetail
As part of our strategic plan, it was decided we needed a Service Center with Ulrich model approach and this drove the requirement for an HR case management system, as it was recognized that our current spreadsheet/shared inbox solution would not be fit for purpose. We did our research into HR Case Management providers, finding Dovetail in the main industry reports such as the Gartner report, Sierra-Cedar HR Survey, as well as Google search where we found Dovetail to be highly ranked. In total we evaluated 5 providers, selecting Dovetail based on superior value for money, its HR focus and its ease of use.
Dietrich Warner
Dietrich Warner
HR Director
Boston University

12

%

Adoption rate of HR Case Management solutions by HR

12

%

More employees served by HR to employee ratio with HR Case Management

3

Average number of functions served within the HR Shared Service team
Dovetail stood out because of its flexibility, look and feel and knowledge management capabilities. Also my fear was that we were going to be buying something that would have been seen as just a ticketing system. I didn’t want it to be that type of system and I knew Dovetail was very much a departure from that. Plus a lot of the systems could only track cases, they didn’t have the knowledge management piece. That’s what differentiates Dovetail from the group of vendors we were looking at. The others were building on incident management systems that IT would use. Dovetail was definitely more aligned with what HR wanted.
Jeremy Stewart
Jeremy Stewart
HR Project Manager
FOS
“With a Shared Inbox we ran into issues when people were out and we’re trying to get into their work. It was felt that an HR case management system was “a natural evolution” from a shared inbox solution. One of the reasons we selected Dovetail was their ability to integrate seamlessly with emails.”
Kevin Mendonsa
Kevin Mendonsa
Global Head HR Shared Services, Operations & Technology
Morgan Stanley Capital Investments

GDPR & Privacy

Fully compliant with the GDPR principles, allowing employee purge, data redaction, legal hold and data retention policies. Read more.

Broadcasts

Mass communicate to your employees key HR announcements such as policy changes or new hires. Track employee acknowledgments and employee responses.

Assets

Record tangible and intangible assets against employees such as cars, credit cards, phones, certifications.

Attachments

Store employee files, or case attachments automatically inside Dovetail. Automated virus scanning ensures you are fully protected.

Over 30 Languages

Designed global at the core, new translations are added on demand quickly. Customers are assured their employee language needs are taken care of which provides for a better employee experience.

Out of Box Reports

Over 50 pre built out of box reports delivered and more created during an implementation. Customers may also make copies of these reports along with new reports and style for their brand.