Measuring the Performance of your HR Shared Services Center
How do you know your shared services model is performing as efficiently and effectively as it should? What metrics should you be tracking?
Unfortunately, there is no simple or universal answer,but there is a proper and useful way to measure shared services performance and value.
In this webinar, Jim Scully, president ofthe Shared Services Institute,explains the flaws of conventional benchmarking and performance measurement approaches and offers a step-by-step method of defining and measuring shared services value.