Dovetail’s Debut IQPC’s 13th HR Shared Services and Outsourcing Summit

The 13th HR Shared Services and Outsourcing Summit is next week, May 13th – May 15th, in Chicago and we are thrilled to be sponsoring it for the first time. Designed for executives in all stages of HR transformation, this is the community’s trusted event for peer-to-peer sharing, workshops and mix-and-match sessions based on your HR services delivery model’s maturity level and overall business goals.


There are two break-out track sessions – one around planning and implementation and the other on continuous improvement and globalization. Dovetail client Tim Droegkamp, Global HR Technology Manager at Brady Corporation will be leading the first session in the Planning and Implementation Track at 10:15am on Tuesday, May 14th. His session, Change Management and Technology User Adoption for HR Shared Services Centers, will cover:


  • how to successfully manage technology and business process transitions for the HR team and employees,
  •  the most common reasons technology implementation fail, and
  • simple steps technology owners can take to support early adoption and long-term usage.


To illustrate these concepts, Droegkamp will share examples from his own experience implementing new software and discuss what worked well, what did not and why.


As a bonus the Summit offers pre-conference workshops on Monday, May 13th. The workshops are highly interactive, well-attended and great opportunities for peer discussion. Dovetail’s Head of HR Process DesignDwane Lay and CEO Stephen Lynn have been selected to run the afternoon workshop: The Holy Grail of Metrics: Defining the Quality and Efficiency Metrics for HR Shared Services. The workshop focuses on defining the metrics that really matter to determine the quality and efficiency of your HR services delivery model, presenting the findings in a meaningful way, and leveraging them into a true competitive advantage. Through collaborating with peers and interactive exercises, attendees will learn:


  • a step-by-step method for determining what metrics are important to their HR SSCs,
  • how to use technology to automatically track and report those metrics, and
  • methods for encouraging continuous improvement in each area


If you are going to the Summit, we are looking forward to networking with you in Chicago next week and invite you to join Tim’s session and Dwane and Stephen’s workshop. We will also have a booth and would love for you to stop by to chat and/or learn about our HR Case Management and Help Desk solution, Dovetail Support Suite for HR.

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