HR Service Delivery
Transform Your HR Organization From A Cost Center To A Strategic Business Partner With Dovetail Employee Engagement Suite

Designed to help your team service more employees with fewer resources, Dovetail Employee Engagement Suite combines HR Case Management, Knowledge Management, an Employee Portal and powerful Reporting capabilities to enable HR to seamlessly manage, document, and report on every employee interaction with HR, centralized into one globally-accessible HR Help Desk.

Position your HR team to measure and continuously improve its performance while providing faster, more consistent, and more accurate information to employees. With Dovetail, your HR department has the support and intelligence it needs to provide great service, reduce costs and administrative tasks, as well as streamline key HR processes.

What is HR Case Management?

Key Features

Dovetail is a SaaS solution designed for scalability, rapid deployment, frequent & easy feature-rich updates, and affordable cost of ownership.

Dovetail Employee Engagement Suite has an easy-to-use interface, configurable workflows, integrated knowledge management, employee self-service, and a powerful web-based reporting module. It can easily integrate with your existing Human Resource Management System and other systems of record.

Dovetail supports a multi-tiered approach to HR service delivery and provides a framework that addresses how work flows through organizations. The flexible framework allows for easy, yet secure configurations through incoming email rules, event rules, and workflow routing rules. Dovetail stores a centralized, full history of all communication with your past and current employees resulting in more efficient interactions and less exposure to legal risk.

HR Case Management

Advanced HR Case Management

Improve HR Service Delivery efficiency, consistency, and compliance.

HR Case Management enables practitioners to record every employee interaction in one place. All employee-accessed documents, email interactions, as well as notes and phone calls are stored in the system, providing a complete audit trail of employee communication with HR. Documenting employee interactions with HR not only creates consistency and regulatory compliance, it also provides HR practitioners with a history of employee communications to streamline the request process.

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knowledge management

Integrated Knowledge Management

Tap the minds of experienced HR experts and reuse existing knowledge.

The Knowledge Base, comprised of answers to questions and solutions to problems from previous HR activities, leverages the collective experiences and interactions of employees and HR staff. Empower first-responders to furnish accurate and consistent answers and increase the efficiency of your HR department by never having to solve the same problem twice.

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Employee Portal

Employee Portal

Empower employees to answer their own questions and reduce HR administrative tasks.

The Employee Portal grants employees 24×7 access to HR, regardless of work shift or location, and enables HR to service a higher number of employee requests. Free HR talent to work on more strategic initiatives by eliminating 30-60% of repeat inquiries.

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Centralized Asset Management

Centralized Asset Management

Keep track of and run reports on assets, license renewals, and certifications.

Centralized Asset Management links employees with company assets such as vehicles, computers, credit cards, mobile phones, and ID badges, to eliminate costly replacement of unrecovered assets. It also enables HR organizations to keep track of employee license renewals and document-proof of licensure, ensuring complete and up-to-date records on certifications.

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HR reporting

Robust Reporting and Analytics

Measure and continuously improve your HR Service Delivery performance.

HR activities generate an abundance of useful data essential for time-sensitive decision making. Managers and HR staff can get immediate visual access to this critical data through Dovetail Support Suite integrated reports. A flexible report writer allows users to configure their reports and dashboards based on metrics that are important to their HR team. Reports can be run on-demand or scheduled to run at specific times or intervals and can be published in a variety of formats (Word, Excel, PDF, XML, RTF).

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HR workflow

Automate key processes to ensure SLA and policy compliance.

The underlying event-based Integrated Workflow Engine enables process automation as well as detailed monitoring of all HR activity. It gives you the ability to reduce administrative tasks, improve consistency and alert stakeholders when an incomplete task is about to violate SLA or company policy. HR teams can automate and streamline a wide range of HR processes and configure notification mechanisms, based on user preference and work hours.

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