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ROI for HR Case Management

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ROI Analysis

Every company will certainly have different results after implementing HR Case Management. If we utilize and study three different sources, companies save anywhere from 30-40%. These results come from:

  • What customers experienced when they tracked metrics pre- and post- implementation of Dovetail Software
  • Data captured by the largest and best known independent survey on HR technology, Sierra-Cedar 2017-2018 HR Systems Survey, 20th Annual Edition
  • Gartner Analyst Report

 

Pre- and Post- Implementation of Dovetail

With the use of Dovetail Software, several changes were reported based on pre- and post-implementation measurements:

  • 62% increase in SLA compliance
  • 53% drop in incoming HR cases
  • 32% improvement in HR responsiveness
  • 56% increase in first call resolution

 

While each of these metrics is critical to employee satisfaction with HR, as well as with the organization as a whole, it is the drop in actual HR cases which determines hard dollar savings. By decreasing the number of incoming HR cases by 53%, an organization can either reduce headcount or re-deploy HR administrative staff. The real savings is actually higher, for in addition to the reduction in cases, an organization will also see that HR cases are handled more quickly, reducing the administrative burden even further. Also, when greater knowledge is provided to lower-level HR personnel, they can address issues that otherwise might require attention from more costly HR specialists.

If your organization closely mirrors the environment of a typical Dovetail customer or the 1,312 company respondents representing more than 17.7 million employees of the Sierra-Cedar HR System Survey, your organization would experience an approximate 40% savings in HR headcount resources by implementing an HR Case Management System.

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“If your organization closely mirrors the environment of a typical Dovetail customer or the 1,312 company respondents representing more than 17.7 million employees of the Sierra-Cedar HR System Survey, your organization would experience an approximate 40% savings in HR headcount resources by implementing an HR Case Management System.”