Tag: case studies

Dovetail Customer Tony Murray Shares his Business Case for HR Case Management

June 27, 2013   According CedarCrestone’s HR Systems Survey, 49 percent of organizations are currently using HR Service Delivery software and 77 percent plan to implement an HR Help Desk solution in the next three years.   However, even as it becomes more main stream, some HR leaders are still struggling to get HR Case Management software moved from the “nice-to-have” to the “must-have” column of the budget. To help address this, we asked Dovetail customer Tony Murray, HR Director at Diamond B Construction in Alexandria, Louisiana, to share his experience implementing an HR Case Management solution and explain why it’s a “must-have” for his organization.   In this interview, Murray discusses how he identified the need for an HR Case Management solution, how it has solved productivity problems, and how it has helped show his executive team why HR deserves a seat…