Tag: employee service requests

The 10-armed Monkey in your HR Organization

May 25, 2012 Last week, I was interviewing one of our customers who had agreed to do a case study. I was asking him to describe his HR department before implementing Dovetail and explain why they began searching for HR case management software. He described an exercise that he did with his team months before purchasing Dovetail which was the point when he decided that the status quo needed to be changed.During a brainstorming session with the HR leadership team, one of the warm up activities (he split the team into two groups) was to draw a picture of what they thought they currently looked like as a team. Both teams drew pretty much a mess - trying to handle far too many items at once, fire-fighting, etc. One picture even had a monkey with 10 arms trying to juggle 30 balls, with…