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Tag: HR Help Desk

Dovetail HR Help Desk Implementations

October 21, 2013 Over the past year or so working with customers as they go through initial implementations of Dovetail’s Employee Engagement Suite (EES) I’ve started to notice a pattern. But before I tell you what it is, let me rewind a little -- Setup for EES is done mostly by “configuration” rather than “customization”. And really, that’s an understatement. The real goal is to do it all by configuration and allow ZERO customization. As we see it, configurations are changes that can be done within the application, by our customers and Dovetailers. But customization is a “code level” change (something done by a developer) that is usually not possible without considerable training and expertise. From a vendor point of view it is MUCH easier for us to support our customers doing configurations than doing customizations. From a customer point of view high…

HR Help Desk Solutions at the HR Tech Conference

October 16, 2013 What a year for HR Tech! With over 3900 attendees and 300 exhibitors, this year’s show was the largest in terms of size and attendance. As a booth dweller, it was certainly evident in the exhibit hall. Booth traffic was up from last year, and we spoke with attendees from all over the world with so many different HR roles, experiences and backgrounds. HR technology buying is up with many HR practitioners expressing a desire for cloud-based, totally integrated systems. The good news for us is the demand for HR Case Management systems is also up. As Scott Berg states in his October 2013 Northland Capital Markets Report, “Recent conversations in the HR software space have highlighted more customer interest in HR Case Management software, a nascent market opportunity but a product most enterprise companies will likely leverage over the…

The Dovetail Booth Scoop for the HR Technology Conference

October 2, 2013 It's that time of year again. Time to head to Las Vegas to meet with everyone you need to know in HR, geek out over new HR technology, and the get the information, advice and motivation you need to solve your business problems, and advance your HR department. It's HR Tech time!   With a community of over 6000 people from 28 countries all talking about how to transform business process and organizational success, you can't afford NOT to be there.   This year's agenda boasts impressive keynotes, innovative general sessions, dozens of presentations from the world's leading companies, plus the world's largest HR tech Expo with all the vendor execs you need to meet. That's where we come in.   Dovetail is thrilled to be exhibiting for the third year in a row and even more excited to show…

Heading to Workday Rising? Check out Dovetail’s HR Help Desk

August 29, 2013   We are thrilled to be kicking off the fall conference season  as a partner sponsor at Workday Rising in a couple of weeks.   Workday Rising is returning to San Francisco for their 7th annual educational gathering of customers, partners, and Workday employees. With more than 175 sessions, Workday Rising offers an incredible opportunity to learn about everything Workday. Additionally, it's a great way to meet leaders in cloud computing and chat with technology partners about our contribution to Workday's technology foundation.   As a new Workday partner, we'll be showing off the latest version of Dovetail Support Suite, our SaaS-based HR Help Desk solution, at Workday Rising for the first time.  Our solution combines HR case management, knowledge management, an employee service portal and reporting capabilities to enable HR to manage, document and report on all employees’ interactions…

Dovetail Customer Tony Murray Shares his Business Case for HR Case Management

June 27, 2013   According CedarCrestone’s HR Systems Survey, 49 percent of organizations are currently using HR Service Delivery software and 77 percent plan to implement an HR Help Desk solution in the next three years.   However, even as it becomes more main stream, some HR leaders are still struggling to get HR Case Management software moved from the “nice-to-have” to the “must-have” column of the budget. To help address this, we asked Dovetail customer Tony Murray, HR Director at Diamond B Construction in Alexandria, Louisiana, to share his experience implementing an HR Case Management solution and explain why it’s a “must-have” for his organization.   In this interview, Murray discusses how he identified the need for an HR Case Management solution, how it has solved productivity problems, and how it has helped show his executive team why HR deserves a seat…

Up Next: IHRIM 2013

May 28, 2013 Memorial Day, among other things, signals the start of the late spring/early summer conference season.  For those of us that speak and attend, it also marks the last time our laundry will be caught up and in one place.  I fully expect that from now until July, my wardrobe will be split evenly between my closet, my suitcase and the cleaners.   It is, I think, the most wonderful time of the year.   We come out of the holiday getting ramped up for IHRIM 2013, held in Orlando this year.  Specifically, it's at the Contemporary Resort at Disneyworld.  Not a bad venue.  For those looking for a summer vacation they can leverage into something work related, it's great.  For those of us who will be too busy working to enjoy the parks...actually, it's still pretty great.  No complaints.   So what's…

Prophet Motives

May 17, 2013   I had the pleasure of attending IQPC's HR Shared Services and Outsourcing Summit this week.  It was a wonderful collection of HRSSC leaders from around the contry coming together to talk about their challenges, their successes and their plans for future improvements.  These are some of my favorite HR teams to be around, as they have embraced Lean philosophy and data driven performance like few other groups.   I was fortunate to be asked to run a workshop on HR metrics, which I greatly enjoyed.  While there were a few attendees that were looking for a list of metrics at the start, they all seemed pleased with the approach we took instead.  We looked at how to determine the right metrics to track, as well as the best way to present data as information.  It was a great two hours, and…

Dovetail and cfactor Deliver New eBook: 5 Essentials for Making HR Service Delivery Look and Feel Effortless

April 3, 2013 We are thrilled to announce the availability of Dancing with HR Stars: 5 Essentials for Making HR Service Delivery Look and Feel Effortless, a comprehensive eBook featuring sections from five expert “judges” giving you performance tips on how to waltz your way to outstanding HR service delivery.   ABC is in its 16th season of Dancing with The Stars, a reality ballroom dancing competition pairing professional dancers with celebrities. Being a fan, I watch as pairs practice, collaborate and choreograph their dance routines and then - the good ones at least - deliver a captivating performance that looks completely effortless. I started thinking about how similar it is to building a high-performing HR service delivery model.   Delivering quality, seemingly effortless HR service delivery requires a carefully choreographed process, collaboration and practice. Fortunately, unlike dancing, you can leverage technology to support…

XpertHR and Dovetail Software Go Together Like Biscuits and Gravy

March 26, 2013 You know when two things just go together? Peanut butter and Jelly, Strawberries and Champagne, Romeo and Juliet? That's the best way to describe our recent partnership with XpertHR ... we just go together. Since announcing our partnership, I've had the opportunity to catch up with XpertHR General Manager Mike Porch and ask him a few questions to help you get to know the company, its products, what it can do for you and why we're such a natural fit.   Give me the elevator pitch for XpertHR? XpertHR.com is an online service for human resource professionals, published in association with LexisNexis. We provide a suite of practical tools to reduce risk and help HR managers stay compliant with federal, state and municipal law. XpertHR provides access to the most comprehensive, authoritative and up-to-date guidance on employment law and regulation across those jurisdictions,…

Need Help convincing the CFO/ CHRO/ CIO for HR Technology Investment?

November 30, 2012 Are you working on a new or improved HR Shared Service Center? Need that Investment for HR Technology? Want to know what funding resources and ideas are available? Read on...   The latest CedarCrestone Survey (in its 15th edition) is riddled with great information on HR Service Delivery. When I was a practitioner I often used excerpts from this survey to help support HR technology investments for HR Shared Services. One of the key findings in the latest survey around HR Service Delivery within an HRSSC reads - "Service delivery automation delivers at least 15% in administrative savings when pervasive employee and manager self service and a move to shared services with an HR help desk application is adopted."   That last comment hits the nail on the head! Deploying an HR Case Management/ HR Helpdesk tool should be high on your Christmas Wish List this year! Wanting…