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Tag: Shared Services

HR Shared Services is your bag? Grab these Resources!

November 14, 2013 Over the many years of working within HR Shared Services and HR Service Delivery I have been involved in various programmes and projects.  Often I was working from the customer side as a sponsor or leading the project from concept through to handover and support (full end to end).   Working on projects in HR Shared Services such as these involves countless hours of research, due diligence and conversing with fellow peers.  Achieved typically by reading analyst reports, research articles, speaking with and hearing thought leader perspectives, reading reviews and posts from great HCM columnists, along with online forums and many more.   I thought it might be useful to the reader if I posted some of those sites, and people that I follow and read, along with the conferences I visit.  This is a multi part blog post, so…

Discovering and Tracking the Metrics that are Right for YOUR HR Shared Services Organization

July 10, 2013  [pb_vidembed title="" caption="" url="http://vimeo.com/70983955" type="vem" w="480" h="385"] The driving forces behind most HR Shared Services Centers is efficiency and quality.  Measuring these two attributes in a meaningful way can be can be complex and differs from organization to organization. In this webinar, industry veteran and Lean Systems authority Dwane Lay will discuss how to define metrics that really matter for your HRSSC, the best ways to present your findings, and how to leverage them into a true competitive advantage. What you will learn: A step-by-step method for determining what metrics are important to your HR SSC How to use technology to automatically track and report those metrics Methods for encouraging continuous improvement in each area The difference between data and information, and how to bridge the gap in a meaningful way    

DVD Marathons and HR Service Delivery

October 29, 2012 Like any good sales process, our friends at Amazon have done a great job of pitching products that we've never known we couldn't live without.  This weekend, they did their best to entice me with a DVD set for Series 7, which I think is about reality shows.  But what caught my eye was the "Marathon Edition" banner.  For a series that aired in 2000, it's a surprisingly innovative approach to packaging.     If you don't know, "marathoning" is the process of sitting and blowing through an entire season, or at least a significant chunk, all at once rather than an hour at a time.  I know plenty of people who have marathoned entire seasons of shows to get caught up before a final season (Lost, Breaking Bad, and 24 come to mind).  It's a great way to waste…