Dovetail Employee Engagement Suite
Dovetail Employee Engagement Suite is a SaaS HR Help Desk solution that manages, tracks, and
reports on employee interactions with HR. Here’s what it can do:
HR Case Management
Manage and document employee interactions with HR providing a complete audit trail of employee communication, accessible from any location.
Reuse existing knowledge and increase the efficiency of your HR department by never having to solve the same problem twice.
Grant employees access to HR through a self-service portal to reduce inquiries.
Reporting & Analytics
Track and report on key metrics enabling you to measure and continuously improve HR service delivery performance.
After evaluating more than half a dozen case management systems, we quickly realized that Dovetail was by far a leader in Human Resource Management Software.
An HR Case Management system is the only way to bring accountability, and self-sufficiency to your staff.
Dovetail sets itself apart from other vendors by truly focusing their attention on customer needs. Their service-minded implementation approach allowed us to achieve a successful deployment in a very short period of time.
Since implementing Dovetail, first-responders are able to handle employee requests more effectively without having to escalate them. We’re seeing more collaboration and our processes are a lot more seamless. We can track cases from the time they’re created to the time they’re resolved.
All of my (work) dreams have come true! I had to respond to a Depart of Ed request for information on an employee today and I was able to print the case to PDF and had the finished file out in minutes. Yay!