Employee Portal

Empower Employees

The Dovetail Employee Portal allows your workforce to either access and leverage HR Knowledge themselves or efficiently interact directly with HR to open a case and track its progress. By providing this choice to employees, you empower them with the ability to get the answers they need, when they need them. The Dovetail Employee Portal enables HR to:

Reduce costs while servicing a higher number of employee requests – anytime, anywhere
Decrease direct inquiries to the HR team, allowing your department to work on strategic talent management initiatives
Chat real-time with employees to increase employee engagement
Quickly get important and wanted information to employees
Receive employee feedback, know what they know
Configure menus, landing pages, and page footers – brand them to match your organization’s look and feel

Portal Homepage

The employee portal homepage is personalized to include a greeting for each user complete with relevant information to foster employee engagement. This welcome screen can include content search, configurable Smart Link Menu and Widgets, Videos, Deep Links, Most Visited Pages, Open and Closed Questions, and Banners.

Your employees will see what you want them to see and get answers to their questions in real-time.

Published Knowledge Base with Instant Search

Employees are able to access Knowledge Articles any time, anywhere based on the common requests published to the Portal. These answers can include attached files such as images, videos, tables, and rich text, as well as guiding employees through specific HR processes or downloading documents, as needed.

Enrich your employee experience by allowing employees to search and find solutions providing the value and engagement they want.

Live Chat

Chat is live on every page in the Portal, encouraging employee engagement. The chat conversation remains active regardless of where the employee navigates on the Dovetail Employee Portal.

Additionally, all chat conversations are recorded for documentation and review – capturing the conversation trail and providing opportunity to audit responses and increase HR performance.

Request Creation

When employees cannot find a suitable answer or solution through the published Knowledge Base, they can ask a question through a case. With Dovetail’s simple Portal interface and the ability to attach relevant files, employees play an active role in getting your team everything they need to take on new HR requests.

Giving employees the opportunity to manage their own HR experience parallels today’s consumer experience – allowing them to access what we want and need when they want and need it.

Request Status and Updates

Once a request is submitted, employees can obtain up-to-date information at the click of a button, as well as update their requests, adding necessary notes or attachments. Employee updates trigger alerts to correct HR team members, allowing for consistent collaboration and communication, regardless of schedules or location.

Trigger alerts keep your department apprised of response times and resolutions. Your employees will be happier and more engaged because they have been listened to, because they have been heard.

Configuration

The Dovetail Employee Portal can be configured to meet the needs of your department and organization. Design the appearance of the Portal to match your corporate brand, and integrate existing Employee & Manager Portals, providing seamless user experiences.

If you have any questions about configuration vs. customization, we encourage you to check out this blog which also includes a quick, on-demand conversation about this very topic.

More Features

Case Management

Advanced Case Management

Improve HR service delivery efficiency, consistency and compliance.

Case management enables HR reps to record every employee interaction in one place. All employee accessed documents, email interactions, notes and phone calls are stored in the system providing a complete audit trail of employee communication with HR. Documenting employee interactions with HR not only creates consistency and regulatory compliance, it provides HR reps with a history of employee communications, which helps streamline the request process.

Integrated Knowledge Management

Tap the minds of experienced HR experts and reuse existing knowledge.

The knowledge base, comprised of answers to questions and solutions to problems from previous HR activities, leverages the collective experience and interactions of employees and HR staff. Empower first-responders to furnish accurate and consistent answers and increase the efficiency of your HR department by never having to solve the same problem twice.

Centralized Asset Management

Keep track of and run reports on assets, license renewals and certifications.

Centralized Asset Management links employees with assets such as company vehicles, computers, credit cards, mobile phones, and ID badges, which helps eliminate costly replacement of unrecovered assets. It also enables HR organizations to keep track of employee license renewals and document proof of licensure ensuring complete and up-to-date records on certifications.

Robust Reporting and Analytics

Measure and continuously improve your HR service delivery performance.

HR activities generate an abundance of useful data essential for time-sensitive decision making. Managers and HR staff can get immediate visual access to this critical data through Dovetail Support Suite integrated reports. A flexible report writer allows users to configure their reports and dashboards based on metrics that are important to their HR team. Reports can be run on-demand or scheduled to run at specific times or intervals and can be published in a variety of formats (Word, Excel, PDF, XML, RTF).

Integrated Workflow Engine

Automate key processes to ensure SLA and policy compliance.

The underlying event-based Integrated Workflow Engine enables process automation as well as detailed monitoring of all HR activity. It gives you the ability to reduce administrative tasks, improve consistency and alert stakeholders when an incomplete task is about to violate SLA or company policy. HR teams can automate and streamline a wide range of HR processes and configure notification mechanisms based on user preference and work hours.