Dovetail is home to experienced and influential HR thought leaders with unique expertise in subject matters including HR Shared Services, Process Design, Technology, Employee Relations, Social Media, HR Healthcare, Employee Engagement, and more. Our in-house experts are published authors, speakers, consultants to HR organizations all over the world and former practitioners. They ensure the resources we offer are relevant, useful, and worthy of your time.
Dwane Lay, VP of Customer Experience
As Vice President of Customer Experience for Dovetail Software, I help our clients get the most out of their implementations, both before and after go-live. From analyzing their reporting needs to discussing opportunities to get the most out of their technology investment, I am focused on making sure our clients remain as thrilled with their own operations as they are with our world-class software and implementations.
Having grown up in IT and spending years as an HR practitioner, I have a passion for introducing and helping mold process efficiency in HR organizations. I am the founder and President of Lean HR LLC, focused on implementing Lean and Six Sigma methodology to Human Resources. This includes the book Lean HR, published in 2013. Other content I’ve created includes tools, videos, materials, and speaking engagement information. I have served as a keynote speaker at numerous SHRM conferences, as well as speaking and running workshops at several HR and HR Shared Services focused events. I also serve on the Missouri SHRM Board of Directors.
Kane Frisby, Chief Strategy Officer
I am responsible for creating, communicating, executing, and sustaining Dovetail’s key strategic initiatives. I work with industry experts around the world, along with Dovetail’s development teams to develop product roadmap to align with the changing needs of each marketplace. I am also responsible for building strategic partnerships that help better serve Dovetail customers.
I spent 15 years consulting, implementing, and managing employee and customer support systems for organizations across the globe. Prior to joining Dovetail, I was head of the global HRIT department for Renaissance Capital (based in Moscow, Russia), in which my primary role was to re-evaluate its HR technology and build a new HR systems strategy. I’m originally from the UK and have lived all over the world, spending my career identifying and implementing the right systems and technology necessary for global organizations to effectively manage employees and customers.