December 4, 2013
In my role with Dovetail Software I get the opportunity to meet with many different HR organizations and companies from across the country, all with unique HR Service Delivery needs. I must say that it is always interesting to see how differently folks handle the tracking and workflow process of Employee / HR interactions. It seems that almost all companies are at different stages of what I call “HR Case Management Consciousness”. They span from completely understanding the value and importance, and perhaps are even running a fully functioning HR Shared Service Center where all interactions are captured, handled and reportable, to companies that are still using manual processes or nothing at all. In any case, all of these conversations are thought provoking and highly enlightening. One vertical that really seems to see the value of HR Case Management…
HR Case Management and the Healthcare Vertical. A Perfect Match?
December 4, 2013
In my role with Dovetail Software I get the opportunity to meet with many different HR organizations and companies from across the country, all with unique HR Service Delivery needs. I must say that it is always interesting to see how differently folks handle the tracking and workflow process of Employee / HR interactions. It seems that almost all companies are at different stages of what I call “HR Case Management Consciousness”. They span from completely understanding the value and importance, and perhaps are even running a fully functioning HR Shared Service Center where all interactions are captured, handled and reportable, to companies that are still using manual processes or nothing at all. In any case, all of these conversations are thought provoking and highly enlightening. One vertical that really seems to see the value of HR Case Management…