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Tag: hr case management

Workday Rising 2018

Workday Rising
July 23, 2018 Maintaining a Great Partnership At Dovetail, we've maintained our Workday Certified Partnership status, and have remained a solution partner in excellent standing. We love talking and writing about our partnership with Workday – why? Frankly, because it’s brought success and benefit to both companies and our joint customers. We work consistently with Workday to ensure that the needs of clients are met with the quality they expect. This isn't a Fluke Great relationships do not just happen, they are nurtured and needs are constantly met on both sides, in order for them to continue to be beneficial. Celebrating our 5th anniversary as a Workday Partner And we couldn't be happier. This partnership is about service, true customer and partner service, and what that means to us and our clients. We look forward to sharing what we do best, provide an intuitive…

The Gift of Independence for Your Employees

employees independence
July 3, 2018 Do you ever read HR blogs? Most of HR blogs will tell you that HR doesn’t really know what they are doing, and are, generally, untrusted by employees and leaders everywhere. Do you ever read message boards or groups that ask employment questions? Most of them will also tell you that HR doesn’t really know what they are doing, and are generally untrusted by employees and leaders everywhere. Do you ever read about companies that don’t have HR? Didn’t think so. So how do we bridge this divide?   How do we service employees' needs, give them the answers they are looking for, but not expose them to the HR team they are trying to avoid? How do we make them feel that they are not only valued, but are being considered as we develop our company infrastructure? The answer,…

How HR Case Management Works

HR Case Management
June 26, 2018   The use of an HR Case Management system ensures that all HR interactions with employees are reported and tracked, that responses from HR or Management are consistent and timely, that legal and regulatory compliance are considered and adhered to, with records securely housed in a single location easily accessible by appointed administrators. What is HR Case Management? If we consider Customer Service, case management tracks interactions with customers, ensuring the purchasing and product acquisition experience is the best. If addressing case management in healthcare, this would be tracking of the life cycle of a patient and their every interaction with a healthcare provider or healthcare facility/system. HR Case Management is similar: reporting and tracking of every employee interaction with HR, which allows HR and Executive Management to understand the full employee experience with the employer. HR Data collected using Case…

What HR Metrics are YOU Tracking?

HR metrics
May 1, 2018 What are you measuring? HR Data and Metrics that include employee engagement, job performance, and attrition are often discussed at industry conferences and in published and promoted content, but what about these: Number of complaints / issues filed by employees Types of complaints / issues filed by employees Which departments or supervisors and managers have the most complaints / issues Resources, time and dollars, spent on these complaints / issues Time to resolution of complaints / issues Most common employee questions / requests / complaints / issues Are you tracking what you need to be tracking? Maybe your organization lacks bandwidth or the right technology to assist with tracking this date or perhaps, there is no centralized storage of your employee data, making it difficult to access and review consistently. Maybe you don't know all you should be reporting on.…

Discovering HR Case Management – Video

Disocver HR Case Management
June 12, 2017 Quick Hit Informative Video [32 min] Dwane Lay and Rayanne Thorn of Dovetail Software present "Discovering HR Case Management" to share what an HR Case Management System should do and how it should assist an HR Department in creating a better Employee Experience. Additionally, get an in-depth review of the flow of HR Case Management.     Discovering HR Case Management JUN 2017 [32 min] from Dovetail Software on Vimeo.  

Discovering HR Case Management

discovering HR Case Management
May 15, 2017 HR Case Management Case Management, itself, speaks to tracking cases or issues with clients or customers. Healthcare Case Management tracks the life cycle of a patient, through every interaction with a healthcare provider or healthcare facility/system. HR Case Management is the reporting and tracking of every single employee interaction with the human resources department in an organization. This allows for the best understanding possible of the employee experience with the employer, as well as understanding the employer experience with said employee. And it is all about collecting the data from those interactions, then saving and using that data for future interactions, questions, or issues that come into HR - this keeps any information from being lost or allowing issues or challenges to be mishandled, mismanaged or not managed at all. The Flow of HR Case Management Made Easy Employee contacts…

What Is Integrity – Really?

integrity
August 15, 2016 Honesty and Trust Are Integral to Integrity People who demonstrate integrity draw others to them because they are trustworthy and dependable. They are principled and can be counted on to behave in honorable ways even when no one is watching… So, my last blog was about a sales person and integrity in sales, honesty and pushing the boundaries of honesty in dealing with customers. So what drives a sales person to act this way or gives them the authority to behave this way? Leadership I think it stems from leadership. I have been in sales for over 20 years; I once said I would never sell software again. Back in the early 90s, I worked for a software company that sold a product into the IBM world. They had unethical work practices and as a young man, I adopted those…

Hidden Costs:

hidden costs
June 9, 2016 The Unexpected How many of you have had work done on your house, car , personal health and come to find out there are always hidden costs?!! I prefer to work with companies that are very upfront about costs and about capabilities. So, the further Adventures of Matt may surprise some of you, but those who know me, know that I am always up to something and most recently, I (meaning we my wife and I) decided we (meaning the wife) wanted a new kitchen. Now, I love cooking though I cannot claim any great skills; I still like to cook, so a new kitchen sounds great. We begin our research on kitchens. WOW! And I mean WOW - those kitchens can cost a lot. Fortunately for me, I have many friends in industry and I have great company I…

Learning to Listen

listen
April 21, 2016 A Communication Issue Today So, you just want to talk and don’t want any answers? As a professional sales person, I run into this all the time. Being married for over 17 years, I run into the daily - yet I tend to miss it in most cases. So in my marriage, my wife shares things with me and we talk about her day or her job or whatever may be on her mind and I always trying to fix it or come up with a solution to whatever issue she may be having. I tend to take this same approach to my professional life, as well. Being a solution provider, consultant, all-around know it all, I think I need to have the answer to whatever problem you may have. What I am learning is I don’t always need to…

What Is HR Case Management?

February 25, 2016 Do you know what HR Case Management is? In the customer service sense, case management speaks to tracking interactions with customers, making sure their purchasing and product acquisition experience is the best. If we were to address case management in a healthcare environment, we would see the tracking of the life cycle of a patient, through their interactions with a healthcare provider or healthcare facility/system. HR Case Management can be viewed similarly, in that reporting and tracking employee interactions with HR allows for a greater understanding of the employee experience with the employer, and vice versa. Data collected using HR Case Management creates opportunity to efficiently handle questions, requests, and problems without losing any information, or letting issues or challenges to be mishandled, mismanaged or not managed at all. Recap The use of an HR Case Management system ensures that…