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Tag: Dovetail Software

Service Worth the Price of Admission

customer success
November 14, 2017 Yay!  A New Phone Wait -- how many of us REALLY feel that way? Getting a new mobile device is less than joyous when you know you are going to leave the store or check out from your online cart with far less money than with what you arrived. Even with a “free upgrade” – Is anything ever really free? My son is the only person I know who can crack a mobile device screen more than I. Venturing into a phone store often proves I am as cracked as my son's phone screen, but I am always up for a challenge. I made sure the store had the one in stock we wanted before we even left the house. I won't fight over a phone.  The “host” at the AT& T store hesitated, like he knew they didn’t have any. I pressed on,…

Partnerships Matter

Partnerships
October 5, 2017 Stay Prepared! As a Workday Certified Solution Partner, we value the opportunity to consistently update our integration and partnership. Part of that is preparation and staying in constant communication with Workday while remaining agile as product updates & messaging come our way. Our vigilance regarding this partnership has paid off and we our proud of the work achieved.  And an awesome showing at a recent Workday Hackathon put Dovetail squarely on the map as a valued partner. We Remain Committed Four years ago, Dovetail made a commitment with Workday to design, build, deliver, and maintain a real time bi-directional integration to help serve the Dovetail and Workday ecosystem, cohesively. It’s remains a win-win for both vendor and customers - it hasn't been easy, but nothing worthy is. We continue to focus on our Workday Partnership and on the execution and delivery…

Configuration vs. Customization

Configuration vs. Customization
June 22, 2017 Discussion and Confusion about the Difference There is a healthy amount of discussion (and an unhealthy amount of confusion) over the difference between configuration and customization where software is concerned. If you are one of our clients (and if you aren't, there's way to fix that), you probably know this already, but we think it is a big enough deal that we thought we'd talk about it more. And we've done a quick 30-min presentation on this same topic. If you've had more than two conversations with me, you'll know that I love analogies.  In fact, my love for analogies is like a simile. I'm not always great with either of them. But to explain the difference between customization and configuration, I have just the analogy for the job.  We will use the wardrobes of two famous billionaires. First up,…

Empower Employees with One Simple Tool

employee portal
February 2, 2017 The Employee Portal Dovetail Software was very excited to launch our updated employee portal last September. As we continue to help organizations with employee communications and interactions, we understand the need to listen to what is important to employees because this assists our clients, the employers. Empower Employees Does it make sense to empower the workforce with "self" access to information? We think it does. Making  knowledge readily and easily available, they are able to get answers quickly and easily. I have always felt that an informed and smart workforce is a productive and loyal workforce. The information shared with employees becomes another notch toward employee engagement, which we know leads to less attrition and retention of talent - obviously quality talent because they have chosen to become or stay informed about their own employment and ask questions they need…

Dwane Lay: Customer Experience = Whole Life Cycle of the Customer

Dwane Lay
December 6, 2016 Dwane Lay, "There's Nobody Busier than the HR Practitioner" Dwane Lay, VP - Customer Experience - Dovetail Software “I think that everything after the sales process, you are building the relationship upfront, but it's the management piece after that doesn't always get the attention it deserves. We hear a lot of people talk about their relationship with vendors never gets better than right before they sign the contract. The whole, You'll do anything to get me as a customer, why won't you do anything to keep me as a customer? We try to make sure we do everything to make our customers happy." - Dwane Lay Check out this great interview and learn what’s on Dwane’s mind: Customer Experience is a Partnership with the Client Having HR Experience Makes a Difference in how you serve an HR Department How being a Lean Six…

Charlie Judy: The Evolution of Culture

October 20, 2016 Charlie Judy talks Culture on intrepidHR! Charlie Judy, Founding Partner with Work XO, LLC, talks about the work he does at Work XO - a "culture shop" - at a genetic level providing data and intelligence to helping clients align culture with potential and growth. "Human doesn't happen organically, it is a little ironic and - but it doesn't happen when its enveloped in this institution we call work."  Check out this great interview and learn what's on Charlie's mind: Being Intentional about Your Culture The Right Culture The reinforcement and clarification of Culture The Evolution of Culture The Institution of Work Remaining Relevant in the World of Work Tuning Out the Noise Unleashing Human Potential   On Culture: "You can't look at your employee engagement score and say that 'we have a strong culture' or 'we don't' - that is an indicator but you need to get…

Stacey Harris: The True Impact of Real Data

Stacey Harris
Stacey Harris on intrepidHR! Stacey Harris, VP of Research and Analytics at Sierra-Cedar, talks about the work she does at Sierra-Cedar, as well as the research they have been doing for the last 19 years. "Some great thought leadership research called The Annual HR Systems Survey, with results launched every year at the HR Technology Conference & Exposition." **Check out this year's results here. Check out this great interview and learn what's on Stacey's mind: Nine years ago, we weren't even talking about "the cloud" Are we making employees' lives better? Payroll in the Cloud Globalization of Business Today "Paying it Forward" - is the HR industry more connected than others? New to the Survey - Social Responsibility The Benefits of Diversity The true impact of real data   On Diversity: "I think organizations are paying much more attention to their brand - they are also…

Bill Kutik at HR Tech

Bill Kutik
October 17, 2016 HR Tech Industry Icon: Bill Kutik Bill Kutik stopped by the Dovetail booth at the HR Tech conference in Chicago recently and shared his insights and expertise. What keeps Bill invigorated? “These are the people who know the most about a field I've been heavily involved in for the 27 years. You just don’t give that up in a flash. You play the edges of it, so I’ve found good edges to play and it’s worked out quite well.” Check out this great interview and learn the latest and greatest on Bill’s mind: HR Technology today The HR Tech panel with Naomi Lee Bloom, and Brian Sommer What Bill envisioned when he launched HR Tech The “Town Meeting of this Industry” “Technorati” of HR Tech Firing Line with Bill Kutik – Bill’s show on YouTube – check it out! 65% of HR Tech…

SMAC your employees with Digital HR

SMAC
September 7, 2016 SMAC Social, Mobile, Analytics, Cloud or SMAC-enabled HR technologies are revolutionizing our industry, smacking human resources with powerful tools to support their company's Digital Workplace vision by providing Digital HR applications which connect with the modern workforce. We have all been told, by now, of the millennial rock stars who won't work for us unless we connect with them in the world they rock - and it’s true! You not only need to empower employees and managers to keep them engaged, but you must also enable them - people enablement is key to productivity. People Enablement HR Technology is a big driver for people enablement. Alas, the reader is likely feeling troubled with the notion of costly technology investments, a platoon of expensive onsite technology consultants, and months turning into years of project timescales that never seem to hit a…

#HRfit – How “fit” is your HR department?

#HRfit
August 17, 2016 Wellness Each season, I like to create content to support our marketing efforts for the year and upcoming conferences. After 30 live broadcast interviews at HR Tech last year, we discovered that everyone was interested in and talking about "wellness" - I started thinking about this and all that entails for a company and its talent... Employee Health: Physical / Mental Wellness Job Satisfaction Job Stress Employee Engagement A Strong HR Department Employment Branding Employee Referrals Supportive Management Quality Leadership And so much more. We live and work in a time where our resources are stretched thin - job seekers and employees are more aware now than ever of the importance of balance. Wellness - whole wellness - can be directly correlated to our work and how we are treated by our employer, organizationally and individually. And this does not…
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