September 30, 2011
HR Case Management: What's it all about? As I talk with prospective clients on a daily basis and we at Dovetail collectively educate the HR world about the powerful benefits of properly tracking interactions through HR Case Management with their employees, I often hear the response, “I don’t think we’re sophisticated or mature enough of a HR organization to handle that.” And I get it. Nearly everyone I talk to genuinely understands the importance of tracking these interactions, having a detailed audit trail when needing to see where an on-going issue with an employee may have taken a bad turn or discovering where one’s HR workforce is truly spending its time. They too want to know what’s most important to employees on any given week/month/quarter, have the ability to actually enforce various compliance mandates and Service Level Agreements, as well…
HR Case Management Can Be Daunting!
September 30, 2011
HR Case Management: What's it all about? As I talk with prospective clients on a daily basis and we at Dovetail collectively educate the HR world about the powerful benefits of properly tracking interactions through HR Case Management with their employees, I often hear the response, “I don’t think we’re sophisticated or mature enough of a HR organization to handle that.” And I get it. Nearly everyone I talk to genuinely understands the importance of tracking these interactions, having a detailed audit trail when needing to see where an on-going issue with an employee may have taken a bad turn or discovering where one’s HR workforce is truly spending its time. They too want to know what’s most important to employees on any given week/month/quarter, have the ability to actually enforce various compliance mandates and Service Level Agreements, as well…