May 21, 2012
Today's post is a collaboration with Dr. Colleen Sutherland. It was initially published in the April/May 2012 issue of WSR (Workforce Solutions Review) for IHRIM Publications. Colleen is the Director of Change Leadership at BJC HealthCare in St. Louis, MO, a 13 hospital nonprofit health care organization focused on delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. Focusing the majority of her professional career in health care-related fields, she began her human resources career at Blue Cross Blue Shield of Missouri, transitioning to a process improvement focus culminating in roles of Master Black Belt at GE Capital and Senior Director, Patient Services Corporate Quality at Express Scripts, a pharmacy benefit manager. Returning to human resources at BJC, Colleen has been focused on the deployment of the organizational change management methodology and supporting executive change leadership consulting…
The Gamification of HR Systems and Services
May 21, 2012
Today's post is a collaboration with Dr. Colleen Sutherland. It was initially published in the April/May 2012 issue of WSR (Workforce Solutions Review) for IHRIM Publications. Colleen is the Director of Change Leadership at BJC HealthCare in St. Louis, MO, a 13 hospital nonprofit health care organization focused on delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. Focusing the majority of her professional career in health care-related fields, she began her human resources career at Blue Cross Blue Shield of Missouri, transitioning to a process improvement focus culminating in roles of Master Black Belt at GE Capital and Senior Director, Patient Services Corporate Quality at Express Scripts, a pharmacy benefit manager. Returning to human resources at BJC, Colleen has been focused on the deployment of the organizational change management methodology and supporting executive change leadership consulting…