January 22, 2014
Human resources has been referred to by some as the heart of a business. This shouldn't be a surprise to anyone who has ever been a practitioner. The role was once described to me, quite accurately I think, as part parent, part pastor. Within HR, though, is often another layer of complexity, an internal ecosystem that centers on the HR shared services team. They are very often the difference between employees cursing HR and not even knowing it exists. Which, when you get right down to it, is kind of what you want. When employees talk to the HR help desk team, that means they aren't working. And the longer they aren't working, the more your HR costs. The best case, then, is that employees don't ever talk to HR, and when they do it is brief and not memorable (except…