January 28, 2013
I've been lucky enough to work with organizations that have employee self-service to varying degrees. Some push every piece of work back to the crowd, some only make it look like the employee can do anything on their own. Not all self-service systems are created equal, and if they were the implementation plan and functional design would make sure there are winners and losers in each instance. Because this tool is so easy to put into place and, if done right, so valuable to the organization, we thought it a worthwhile endeavor to share some thoughts on the fine art of building a great self service tool. There are ways of ensuring employee self service is well define and well executed, and they start, as most projects do, with an understanding of who the customers really are. So, for whom is employee…
The Art of Employee Self Service
January 28, 2013
I've been lucky enough to work with organizations that have employee self-service to varying degrees. Some push every piece of work back to the crowd, some only make it look like the employee can do anything on their own. Not all self-service systems are created equal, and if they were the implementation plan and functional design would make sure there are winners and losers in each instance. Because this tool is so easy to put into place and, if done right, so valuable to the organization, we thought it a worthwhile endeavor to share some thoughts on the fine art of building a great self service tool. There are ways of ensuring employee self service is well define and well executed, and they start, as most projects do, with an understanding of who the customers really are. So, for whom is employee…