November 28, 2012
I spent a good part of my early career working in telecommunications, specifically for Internet providers. I started off in customer service, but soon found myself running Technical Support. With a handful of really good technicians, we ran a help desk that answered just about every question you can imagine. Calls about the Internet being down for no good reason (the power was out in the customer's home, which will slow you down a bit) to explaining the physics behind twisted copper wiring and signal attenuation ("You mean people in the ghetto can have DSL but my two million dollar home can't?!?") came up on a regular basis. If you've ever wondered what kinds of call come in, there are plenty of stories you can read. Our job, at its most basic, was to be available and to have the answers. Years later…
HR Help Desk – When Worlds Collide!
November 28, 2012
I spent a good part of my early career working in telecommunications, specifically for Internet providers. I started off in customer service, but soon found myself running Technical Support. With a handful of really good technicians, we ran a help desk that answered just about every question you can imagine. Calls about the Internet being down for no good reason (the power was out in the customer's home, which will slow you down a bit) to explaining the physics behind twisted copper wiring and signal attenuation ("You mean people in the ghetto can have DSL but my two million dollar home can't?!?") came up on a regular basis. If you've ever wondered what kinds of call come in, there are plenty of stories you can read. Our job, at its most basic, was to be available and to have the answers. Years later…