August 25, 2010
Recently I was investigating various ways of integrating our Dovetail CRM product with the Telligent Enterprise collaboration software. Telligent Enterprise is a tool that allows people within organizations to collaborate and share information and knowledge. It has wikis, blogs, forums, and even social media-like features (imagine a Twitter + Facebook hybrid, but for employees inside your organization). I liked the thought of customer service agents and managers collaborating on cases together. I thought that I would try to bring these two tools together. I imagined two simple scenarios: Alerting coworkers about new cases: When a case is created in Dovetail CRM, post a activity message to Telligent Enterprise. Activity messages are somewhat like “tweets” on Twitter. Link discussions about cases to the case itself: When someone mentions a case in Telligent Enterprise, log an internal note to the case in…
July 2, 2014
We're wrapping up a Workday integration via their web services. The objects we're dealing with in the web services calls to Workday contain a lot of information in very deep object graphs that are not necessarily initialized. I learned a couple of new tricks this time around with web services that makes the consumption and related testing of these objects relatively painless. To be clear, you'll likely run into this scenario working with any web services in .NET. I just happened to be working with Workday web services when I decided to write this post. The first thing I need to do is get the Workday web services response object mapped to a type for all of my code to consume. I don't have any interest at all in writing a ton of left / right code that looks like this: public…