January 28, 2016
Knowledge Management I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. If you're still trying to figure out what you should be doing to move off of the starting line, it could be very helpful. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. Otherwise, you are missing out on what might be the most powerful part of the system. If you've done the foundation work, though, you might be looking around for the next step. So let's talk about that, because the care and feeding of your knowledge base is a critical element of long term success. Unlike most software companies, we use our own product every day. When one of…
The Power of Useful Knowledge – Knowledge Base Management
January 28, 2016
Knowledge Management I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process. If you're still trying to figure out what you should be doing to move off of the starting line, it could be very helpful. And if you are serious about using an HR Case Management platform, then you should be very interested in the topic. Otherwise, you are missing out on what might be the most powerful part of the system. If you've done the foundation work, though, you might be looking around for the next step. So let's talk about that, because the care and feeding of your knowledge base is a critical element of long term success. Unlike most software companies, we use our own product every day. When one of…
September 30, 2011
HR Case Management: What's it all about? As I talk with prospective clients on a daily basis and we at Dovetail collectively educate the HR world about the powerful benefits of properly tracking interactions through HR Case Management with their employees, I often hear the response, “I don’t think we’re sophisticated or mature enough of a HR organization to handle that.” And I get it. Nearly everyone I talk to genuinely understands the importance of tracking these interactions, having a detailed audit trail when needing to see where an on-going issue with an employee may have taken a bad turn or discovering where one’s HR workforce is truly spending its time. They too want to know what’s most important to employees on any given week/month/quarter, have the ability to actually enforce various compliance mandates and Service Level Agreements, as well…