December 6, 2016
Dwane Lay, "There's Nobody Busier than the HR Practitioner" Dwane Lay, VP - Customer Experience - Dovetail Software “I think that everything after the sales process, you are building the relationship upfront, but it's the management piece after that doesn't always get the attention it deserves. We hear a lot of people talk about their relationship with vendors never gets better than right before they sign the contract. The whole, You'll do anything to get me as a customer, why won't you do anything to keep me as a customer? We try to make sure we do everything to make our customers happy." - Dwane Lay Check out this great interview and learn what’s on Dwane’s mind: Customer Experience is a Partnership with the Client Having HR Experience Makes a Difference in how you serve an HR Department How being a Lean Six…
Dwane Lay: Customer Experience = Whole Life Cycle of the Customer
December 6, 2016
Dwane Lay, "There's Nobody Busier than the HR Practitioner" Dwane Lay, VP - Customer Experience - Dovetail Software “I think that everything after the sales process, you are building the relationship upfront, but it's the management piece after that doesn't always get the attention it deserves. We hear a lot of people talk about their relationship with vendors never gets better than right before they sign the contract. The whole, You'll do anything to get me as a customer, why won't you do anything to keep me as a customer? We try to make sure we do everything to make our customers happy." - Dwane Lay Check out this great interview and learn what’s on Dwane’s mind: Customer Experience is a Partnership with the Client Having HR Experience Makes a Difference in how you serve an HR Department How being a Lean Six…
April 19, 2016
Lean HR In case you didn't already know, I kinda like Lean. I've dabbled a little in the idea of tying Lean and HR together, and at times, have been known to talk about it out loud. But sometimes, I think it makes sense to go back to the beginning and talk about how these two topics work together, and why you need them both. Simplicity Lean is, at its heart, all about reducing waste. That's as simple as it gets. Find where you are losing time, money, or other materials, and then stop doing that. It could be as simple as finding out the report you work on for two hours each week is no longer read by anyone. It might be as complex as a complete warehouse redesign. But every step is with the specific goal of spending…