March 23, 2016
Product Enhancement Requests When Building a Software-as-a-Service Application Part of building a SaaS application is the need to balance the needs of the many with the needs of the few. Or the one. (Yes, that’s a Star Trek reference. Well spotted.) We get some great ideas from our customers, who find new and amazing ways to use our software every day. Because of that, though, we have to be mindful of how we handle those requests. Some of them will make the system more useful for everyone, while some are very specific to that one client’s needs. With that in mind, we thought it might be helpful to understand our process and how we handle these requests. Idea Generation Ideas come to us through several channels. We often hear of ideas during implementation, but they also flow in from active…
We Take Your Ideas Seriously at Dovetail
March 23, 2016
Product Enhancement Requests When Building a Software-as-a-Service Application Part of building a SaaS application is the need to balance the needs of the many with the needs of the few. Or the one. (Yes, that’s a Star Trek reference. Well spotted.) We get some great ideas from our customers, who find new and amazing ways to use our software every day. Because of that, though, we have to be mindful of how we handle those requests. Some of them will make the system more useful for everyone, while some are very specific to that one client’s needs. With that in mind, we thought it might be helpful to understand our process and how we handle these requests. Idea Generation Ideas come to us through several channels. We often hear of ideas during implementation, but they also flow in from active…