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Learning to Recognize HR Shared Services Waste

HR Shared Services
March 9, 2016 Why is money left on the table for HR Shared Service Initiatives? "The classic excuse is ineffective or inadequate change management, and that’s certainly on the list." - Jim Scully Jim Scully, Founder and President of the HR Shared Services Institute, has been entrenched in HR shared services for more than 20 years, both as a corporate executive with Georgia-Pacific Corporation and consultant. He places causes for waste in three categories: 1. Waste-for-Less models focus on performing current activities cheaper, usually through a combination of labor consolidation and geographical relocation of activities (offshoring, nearshoring, “ruralshoring,” etc.). Little attention is paid to identifying process waste, much less eliminating it. As a result, waste activities continue to be performed albeit by less expensive resources. 2. Less-Waste models are a step in the right direction. To varying levels of success, these models have…