Author: Kent Valentine

Director of Sales

Kent Valentine
Kent Valentine

A 10-year veteran of Dovetail, Kent brings a wealth of case management and business process expertise to every customer he works with.  Finding practical, compelling, and sustainable business solutions for customers is what he enjoys doing most at Dovetail.

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Posts by Kent Valentine:

Dovetail HR Help Desk Implementations

October 21, 2013 Over the past year or so working with customers as they go through initial implementations of Dovetail’s Employee Engagement Suite (EES) I’ve started to notice a pattern. But before I tell you what it is, let me rewind a little -- Setup for EES is done mostly by “configuration” rather than “customization”. And really, that’s an understatement. The real goal is to do it all by configuration and allow ZERO customization. As we see it, configurations are changes that can be done within the application, by our customers and Dovetailers. But customization is a “code level” change (something done by a developer) that is usually not possible without considerable training and expertise. From a vendor point of view it is MUCH easier for us to support our customers doing configurations than doing customizations. From a customer point of view high…