True Customer Partnership – Making a Difference
How often have you as a customer heard from your vendor that they want to be more than just your vendor? “We aren’t looking for the quick sale. We want to be your long-term partner”. Sound familiar?
We at Dovetail also make that claim, but one big difference is that we back up the words with our actions. As I have said before in my blog, Actions Speak Louder than Words. So, let me tell you about a recent example. I just visited one of our key customers (I haven’t asked their permission so I won’t use their name.). Over a two day period, I met with senior management, both within IT and within the business unit, as well as the key people responsible for the Dovetail environment. I was finishing up with one of the meetings with a senior executive of the business unit and was gathering my briefcase to leave for the next meeting. “Wait a second,” he said. “I have one more thing I want to do before you leave.” With that, he reached into his desk drawer and pulled out a brass silver-dollar sized coin. The front of the coin has the Company name and logo. The back of the coin says “Thank You for making a Difference.” He handed it to me and said, “Dovetail has really helped us out in a difficult time. We really appreciate the effort of your whole team and I would like to thank you for that.”
Wow! I can tell you I spent the rest of the afternoon and the next day with a big smile on my face. I was extremely proud of my team and the culture we have created at Dovetail – one where we truly take care of our customers and look at our customers as our partners.
Happy Holidays!
Until Next Time,
Stephen
