HR Webinar Series: Techniques for Enhancing HR Service Delivery

Dovetail Software has put together a series of informative, 30 minute webinars exploring some of the ways in which HR Service Delivery can be significantly enhanced while containing costs and reducing legal exposure within your organization.


We will cover one topic per month, typically on the third Thursday at 10:00 AM Central and repeating on the following Tuesday at 2:00 PM Central. Here’s a list of the currently scheduled webinars.


Scheduled Webinars


Enhancing HR Service Delivery with Case Management


Thursday, June 16th at 10:00 a.m. Central

Tuesday, June 21st at 2:00 p.m. Central


We will cover the basic concepts of Case Management and how its use serves to enhance HR Service Delivery in general. We will show simple methods for automatically tracking all interactions relating to an issue or question whether they occur by phone, email, or through an Employee Self Service portal. Also this session will provide an overview of some of the other topics to be covered in subsequent sessions.


Improving HR Service Accuracy and Consistency with Knowledge Management


Thursday, July 21st at 10:00 a.m. Central

Tuesday, July 26th at 2:00 p.m. Central


We will cover the basic concepts of Knowledge Management and how its use allows HR organizations to better leverage the collective experience of their staff and the history of past employee interactions. We will also show methods for the efficient capture of such knowledge.


Ensuring Reliable Service and Boosting Efficiency with Workflow Automation


Thursday, August 18th at 10:00 a.m. Central

Tuesday, August 23rd at 2:00 p.m. Central


We will cover the basics of workflow automation, discuss real-world employee engagement scenarios where automation can enhance the delivery of services, and then demonstrate these automations in action.


Ensuring Regulatory Compliance and Mitigating Legal Risk with Comprehensive Audit Trails


Thursday, September 15th at 10:00 a.m. Central

Tuesday, September 20th at 2:00 p.m. Central


We will discuss and demonstrate a simple system for keeping a comprehensive and centralized log of all employee interactions. Such a system will help ensure compliance with government regulations and reduce the risk of employee lawsuits.


I hope you will get the chance to join us on these educational webinars. I think you will find they will help you run your HR department a lot more effectively, and show how HR can contribute to the overall success of the organization.


Until Next Time,


%d bloggers like this: