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Tag: HR Insights

Learning to Recognize HR Shared Services Waste

HR Shared Services
March 9, 2016 Why is money left on the table for HR Shared Service Initiatives? "The classic excuse is ineffective or inadequate change management, and that’s certainly on the list." - Jim Scully Jim Scully, Founder and President of the HR Shared Services Institute, has been entrenched in HR shared services for more than 20 years, both as a corporate executive with Georgia-Pacific Corporation and consultant. He places causes for waste in three categories: 1. Waste-for-Less models focus on performing current activities cheaper, usually through a combination of labor consolidation and geographical relocation of activities (offshoring, nearshoring, “ruralshoring,” etc.). Little attention is paid to identifying process waste, much less eliminating it. As a result, waste activities continue to be performed albeit by less expensive resources. 2. Less-Waste models are a step in the right direction. To varying levels of success, these models have…

What Is HR Case Management?

February 25, 2016 Do you know what HR Case Management is? In the customer service sense, case management speaks to tracking interactions with customers, making sure their purchasing and product acquisition experience is the best. If we were to address case management in a healthcare environment, we would see the tracking of the life cycle of a patient, through their interactions with a healthcare provider or healthcare facility/system. HR Case Management can be viewed similarly, in that reporting and tracking employee interactions with HR allows for a greater understanding of the employee experience with the employer, and vice versa. Data collected using HR Case Management creates opportunity to efficiently handle questions, requests, and problems without losing any information, or letting issues or challenges to be mishandled, mismanaged or not managed at all. Recap The use of an HR Case Management system ensures that…

The Power of Useful Knowledge – Knowledge Base Management

knoweldge base
January 28, 2016 Knowledge Management I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process.  If you're still trying to figure out what you should be doing to move off of the starting line, it could be very helpful.  And if you are serious about using an HR Case Management platform, then you should be very interested in the topic.  Otherwise, you are missing out on what might be the most powerful part of the system.  If you've done the foundation work, though, you might be looking around for the next step.  So let's talk about that, because the care and feeding of your knowledge base is a critical element of long term success.  Unlike most software companies, we use our own product every day.  When one of…

What Employees Want

January 14, 2016 Understanding the Impact Employers sometimes forget or misunderstand the impact a new job has on their new employees.  This includes the personal change that a new job brings for said employee, as well as revealed personal skills gaps, or attaining new management responsibilities. The New Job Impact does not have to be negative, it can be very positive. And when it is, the impact on the hiring company, in turn, can also be also positive. Hire to Retain Having this hiring policy requires a change in how we view every new hire,  as well as every single current employee. With a gained understanding that companies want to protect their investments, doesn’t it make sense to protect their talent from those things / distractions that keep employees from fully investing, heart and soul, in their organizations? What Employees Want Appreciation -…

Making Retention Important to the Employee

January 5, 2016 "Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability." - Anne M. Mulcahey, Former CEO of Xerox Employee Engagement Leads to Talent Retention I continue my hope that we are coming out of a time of recession, but every time it looks good - that this is a possibility - something causes that view to change. Companies respond differently to recession.  Many laid off or lost quality talent, others downgraded or demoted employees, reducing their hours or pay. Many others initiated hiring freezes, leaving departments struggling with too few employees. Hiring and retaining the right talent is sometimes considered a luxury many organizations cannot afford - but can an organization really afford to lose…