November 13, 2015
China Gorman China Gorman is a Consultant, Speaker, Advisor, Author of the wildly-popular blog, Data Point Tuesday. Ms. Gorman stopped by the Dovetail booth for an incredibly thoughtful interview at HR Tech in Vegas. China shared several profound thoughts regarding employee engagement and talked about how demographic shifts will impact the future of HR, as well as big data, analytics, and technology. Click play above to listen to Ms. Gorman's interview and learn more about her latest project, "WorkHuman" here. intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose and resolve complex business problems, increase efficiency, and improve employee and customer support. Your hosts, direct from…
September 11, 2015
Customer Service in Your Selection of Software Vendors I was reading Naomi Bloom’s blog post, “In Enterprise Software and Luxury Accommodations, Details Matter and No Disappointment Accepted” and it got me thinking. I think Naomi makes a really good comparison, but I will add another element, Customer Service. Things will happen, whether at the luxury accommodations or with your Enterprise Software. The key question becomes what does the establishment/vendor do when there is a problem? That will probably be what you remember more than the actual problem. Addressing Enterprise Software It is inevitable that there will be problems during implementation. Any HR Tech vendor who tells you they never have problems is lying to you. Expectation differences, communication gaps, the customer environment is slightly (or vastly) different than the vendor was told/expected - they happen. The best vendors are set…
August 11, 2015
Employee Engagement Suite The Dovetail Employee Engagement Suite (EES) was designed around a few simple ideas. Our clients are smart. Our clients deserve to be able to build and modify their own configuration in ways that suit them. Our clients sometimes have better ideas than we do. To that end, we purposefully built a system that is all about configuration choices. This leads to my answering a lot of questions with, "It depends." Does the system notify you when you get a new case? It depends. Do I have to log in to see my alerts? It depends. Can I have a hug? It depends. (OK, that one usually is a yes. But you get the point.) Why is "It depends" the answer? Because the question of "does it" depends on "have you told it to?" Have…
June 9, 2015
I took the title and input for this blog from John Hoebler's, Technology Lead at CrossCountry Consulting, excellent post recently entitled, "Don't be fooled by 'fake cloud' finance systems" - I changed the title ever so slightly, to really place emphasis on the level of fabricated fashion in today's SaaS vendor space, and of course it's important to HR professionals too! One can immediately see the Barbie® doll, and recognize it's not a reality - it's easy to do that from one glance. However, SaaS (Software as a Service) is hidden from view, under the hood, safe and sound...or is it? Real SaaS vendors might start to sound like a broken record soon, however, buyers are still unequipped, unsure and unaware as John points out in his article the "fake" SaaS vendors are using clever marketing to fool their buyers.…
April 6, 2015
Dovetail is excited to be sponsoring at the LEHRN (Leading Edge Human Resources Network) HR Technology Expo this Thursday, April 9th, in Minneapolis, MN. This one-day event features the latest in the strategic workforce and talent management space. The day will feature educational sessions on emerging topics and trends (full agenda) and product demos (ShopperTracks) by key exhibitors and sponsors from many top HR technology players. We’ll be demonstrating Dovetail Employee Engagement Suite V13, which combines HR Case Management, Knowledge Management, Employee Service Portal to enable companies to do a better job of tracking, managing and reporting on HR-related issues and requests. The event will focus on five key trends HR professionals must understand as workplaces evolve around them. These trends include: a new focus on team leaders within organizations as the drivers of business and growth; a shift from…