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Tag: HR

Dovetail Reporting – When You Need ROBUST HR Reporting

January 29, 2016 Dovetail HR Reporting We recently upgraded our reporting engine to deliver the robust experience HR needs when it comes to understanding the data they gather and store. I know, I know -- there's that word: data. Guess what? It is part of business today and HR, being a contributor to the success of an organization, knows that numbers and metrics with the analysis of all the data collected is imperative to recognizing what works, what hasn't worked, what is no longer working,  as well as when it's time to shift and change, or implement a new process. What does ROBUST mean? It means that Dovetail's upgraded HR Reporting Engine provides: Out-of-the-Box Report Writing Templates Tight Security Integration Multiple Languages and Cultures "Get Help" Function Familiar Report Creation Interface Report Scheduling Password-protected Export of Reports What does all of this mean?…

The Power of Useful Knowledge – Knowledge Base Management

knoweldge base
January 28, 2016 Knowledge Management I wrote a piece on Getting Started with Knowledge Management that has been used by several of our clients at the beginning of their process.  If you're still trying to figure out what you should be doing to move off of the starting line, it could be very helpful.  And if you are serious about using an HR Case Management platform, then you should be very interested in the topic.  Otherwise, you are missing out on what might be the most powerful part of the system.  If you've done the foundation work, though, you might be looking around for the next step.  So let's talk about that, because the care and feeding of your knowledge base is a critical element of long term success.  Unlike most software companies, we use our own product every day.  When one of…

What Employees Want

January 14, 2016 Understanding the Impact Employers sometimes forget or misunderstand the impact a new job has on their new employees.  This includes the personal change that a new job brings for said employee, as well as revealed personal skills gaps, or attaining new management responsibilities. The New Job Impact does not have to be negative, it can be very positive. And when it is, the impact on the hiring company, in turn, can also be also positive. Hire to Retain Having this hiring policy requires a change in how we view every new hire,  as well as every single current employee. With a gained understanding that companies want to protect their investments, doesn’t it make sense to protect their talent from those things / distractions that keep employees from fully investing, heart and soul, in their organizations? What Employees Want Appreciation -…

Mark Stelzner on HR Tech Implementation – LIVE from #HRTech

January 11, 2016 Mark Stelzner of IAHR on HR Tech Implementation Mark Stelzner popped by our booth, taking time out of his busy schedule to share some insights and advice regarding the implementation of HR Tech - "It's never over!" Mark presented, "How Do You Build an Entire HR Technology Roadmap" at the conference and took a few minutes out of his very busy schedule to teach us a bit about the changes that are happening and need to happen in HR Tech - we need to see a return to great customer service as more and more HR suite solutions move to the cloud, as "This is about people." “With the ferocity of change, good client vendors are releasing new functionality at a pace and cadence that is unprecedented.” – Mark Stelzner Click above to listen to this important conversation with Merk…

Making Retention Important to the Employee

January 5, 2016 "Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability." - Anne M. Mulcahey, Former CEO of Xerox Employee Engagement Leads to Talent Retention I continue my hope that we are coming out of a time of recession, but every time it looks good - that this is a possibility - something causes that view to change. Companies respond differently to recession.  Many laid off or lost quality talent, others downgraded or demoted employees, reducing their hours or pay. Many others initiated hiring freezes, leaving departments struggling with too few employees. Hiring and retaining the right talent is sometimes considered a luxury many organizations cannot afford - but can an organization really afford to lose…

Dietrich Warner on Employee Happiness, LIVE from #HRTechConf

December 31, 2015 Dietrich Warner, HR Operations Director at Boston University We were so happy to have Dietrich join us for an HR Tech Conference Presentation with Dwane Lay, our VP of Customer Experience here at Dovetail, AND he also stopped by for a quick chat in our remote intrepidHR studio at the Dovetail booth in the Expo Hall to talk about Employee Happiness vs. Employee Engagement.  Dietrich feels it is a very interesting time to be a part of HR when you consider technology and all the moving parts. A former SAP consultant, Dietrich brings his very necessary understanding of technology to his role as HR Ops Director at Boston U. “From a core HR perspective, I’d like to see a move from legacy solutions to cloud-based offerings.” You Cannot Automate Employee Happiness This was Dietrich's first time attending HR Tech; he…

HR Tech and Advisory Boards

December 21, 2015 The Tradition of Advisory Boards There's a long standing tradition of HR tech companies creating advisory boards to help them guide their company.  This has been especially visible over the last few months, and I've had several clients and contacts asking about our board, how we use them, and what value they add.  The answer is really simple. We don't have one. It's not that we haven't thought about it or discussed it.  We did.  We had long discussions over it, and as a team made the decision that there wasn't value to us adding a board.  There are good reasons to have an advisory board, I think.  Here are a few of them, and our perspective. Product Direction The obvious (or at least the most often mentioned) benefit of an advisory board is, well, advice.  Getting input from thought…

“The HR Systems Survey” Stacey Harris, LIVE from #HRTechConf

November 30, 2015 Stacey Harris Stacey Harris, Vice President of Research Analytics with Sierra-Cedar, stopped by the Dovetail booth at HR Tech for an incredible conversation about the 2015 HR Systems Survey by Sierra Cedar and what's happening in HR Tech today . Listen in as she shares some discovered insights: Customer Satisfaction, User Experience, as well as a big focus on HR technology Strategy, Self-service/Shared Services, and Mobile Stacey has been in research for a very long-time, but her ideas and take are refreshing, making this interview a "must-listen". Click play above to listen to our interview with Ms. Harris and learn more about this year's survey and why attending this conference is a good idea for ANYONE in the space.   intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by…

Gerry Crispin, LIVE from #HRTechConf

November 23, 2015 Gerry Crispin Gerry Crispin, known for his thirst of life-long learning, joined us for an incredible conversation that covered everything from candidates experience to employee engagement and retention of quality employees. Listen in as he shares great stories and why his passion remains when it comes to "doing right by the jobseeker". Gerry understands that in order to create a better tomorrow, we need to study what's happening today and make some necessary changes. Click play above to listen to our interview with Mr. Crispin and learn more about his point of view, you won't be sorry!   intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose…

China Gorman, LIVE from #HRTechConf

November 13, 2015 China Gorman China Gorman is a Consultant, Speaker, Advisor, Author of the wildly-popular blog, Data Point Tuesday. Ms. Gorman stopped by the Dovetail booth for an incredibly thoughtful interview at HR Tech in Vegas. China shared several profound thoughts regarding employee engagement and talked about how demographic shifts will impact the future of HR, as well as big data, analytics, and technology. Click play above to listen to Ms. Gorman's interview and learn more about her latest project, "WorkHuman" here. intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link.   intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose and resolve complex business problems, increase efficiency, and improve employee and customer support. Your hosts, direct from…