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Tag: HR

Dovetail Appears on HRchitect Happy Hour WebMingle

May 6, 2011 Yesterday Russ Resslhuber (Product Manager) and myself appeared on HRchitect”s Happy Hour WebMingle. It was a great opportunity for Dovetail to talk about who we are and how we can assist organizations in improving their HR Service Delivery with our Dovetail Support Suite for HR. Matt and Tiffany asked some really good questions which gave us the chance to talk about what makes Dovetail difference from a lot of other vendors and also why we are really excited about our product offering for an HR organization and the entire company.   If you are interested in hearing the entire broadcast, here is the link.   Don’t forget to visit us at the IHRIM Conference May 15-18 in Washington D.C. at booth 230 and register for a chance to win an iPad2.     Until Next Time, Stephen

Dovetail is Exhibiting at IHRIM May 15-18 in Washington D.C.

May 5, 2011 Dovetail Software will be exhibiting at the upcoming IHRIM Conference May 15-18, 2011 in Washington D.C. We will be at Booth #230 at the expo hall. Here's the link if you want to learn more about the Conference. At the expo we will be showing Dovetail Support Suite for HR, our web-based support software that enhances your existing HRMS to help you interact with employees simply and effectively, improving productivity with fewer resources, lowering your costs. The suite includes a comprehensive, customizable HR Help Desk, integrated Knowledge Management, Self Service and Analytics. Here’s a screen shot of our Console:   Besides learning about how Dovetail can improve your HR Service Delivery, you can register to win an iPad2 that we will be giving away to one lucky attendee who registers at our booth.     So come visit us at…

Dovetail Software to Appear on HRchitect Happy Hour WebMingle

April 14, 2011 Dovetail Software will be appearing on HRchitect’s HR Technology Happy Hour WebMingle live on Thursday, May 5, 2011 from 2:00 PM – 3:00 PM Central Time. Dovetail Support Suite Product Manager, Russ Resslhuber, and myself will be the featured guests. I think listeners will enjoy our outsiders perspective on the HR industry. We have tons of knowledge and experience in Service & Support, and have some interesting observations to share with the audience.We’ll be taking live questions, so if you’d like to dial-in to ask a question, the phone number is (646) 595-2360. Conversely, if you prefer to email in a question for the show, just send it to tappleby@HRchitect.com with Dovetail Software and “Happy Hour WebMingle” in the subject line. To listen to the show live, just click on this link.. You can also ask questions via Twitter by…

Employees are Customers Too!

April 12, 2011 Frequently, we hear from the CEO that ensuring a positive Customer Experience is one of their most important goals. We read about it on their websites, in letters to their shareholders, and in their policies. Roger Shaeshaft, the CEO of Dairy Queen, wrote to his employees and started the letter with, “As team members, we’re all aware of the importance of superior customer service.” On his company’s website, Charlie Lathrop, the CEO of CompuPay, wrote a Letter from the CEO. I would say half of the letter was devoted to the positive impact superior customer service has had on his business, and how it allowed CompuPay to differentiate themselves against others. Charlie said, “In addition to our superior customer service, we provide flexible payroll solutions for employees.”   On many levels this is smart business. It is well documented that…

HR and Customer Service – Lacking the Love?

November 11, 2010 For years now, Company executives have said that providing superior customer service is critical to their organization and that they were focused on providing just that. But to the people running customer service and the agents responsible for taking care of those customers, they often see this edict as hollow words as customer service is looked at as a cost center, a group asked to do more with less resources. HR executives might feel the same way. What do the same Company executives say about their employees? That people are the most important asset of the company, and you better treat them right if you want a successful company. Yet, ask that HR executive whether they have enough resources, or the right technology to ensure they are taking care of their employees, and they too, like the customer service department,…
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