November 13, 2015
China Gorman China Gorman is a Consultant, Speaker, Advisor, Author of the wildly-popular blog, Data Point Tuesday. Ms. Gorman stopped by the Dovetail booth for an incredibly thoughtful interview at HR Tech in Vegas. China shared several profound thoughts regarding employee engagement and talked about how demographic shifts will impact the future of HR, as well as big data, analytics, and technology. Click play above to listen to Ms. Gorman's interview and learn more about her latest project, "WorkHuman" here. intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose and resolve complex business problems, increase efficiency, and improve employee and customer support. Your hosts, direct from…
China Gorman, LIVE from #HRTechConf
November 13, 2015
China Gorman China Gorman is a Consultant, Speaker, Advisor, Author of the wildly-popular blog, Data Point Tuesday. Ms. Gorman stopped by the Dovetail booth for an incredibly thoughtful interview at HR Tech in Vegas. China shared several profound thoughts regarding employee engagement and talked about how demographic shifts will impact the future of HR, as well as big data, analytics, and technology. Click play above to listen to Ms. Gorman's interview and learn more about her latest project, "WorkHuman" here. intrepidHR To listen to all 30 LIVE intrepidHR interviews in our on-demand player, follow this link. intrepidHR is made possible by Dovetail Software! Dovetail Software delivers web-based solutions and help desk programs that enable organizations to reduce administrative and support costs, diagnose and resolve complex business problems, increase efficiency, and improve employee and customer support. Your hosts, direct from…
September 15, 2015
Conference Season! With all the big HR Tech shows around the corner, Dovetail will be exhibiting at a few of the biggest: Workday Rising in Las Vegas, HR Technology Conference & Expo in Las Vegas, and HR Tech World Conference in Paris, France, It’s a good idea, as an attendee, to start planning to maximize your time spent at these events. As a Former HR Tech Buyer So, as a former buyer of HR Technology myself, here are 5 tips/ suggestions/ ideas from me to help you get the most from your T&E investment: Tips for the Attendee (and the vendors!) 1. BE ORGANIZED. Ahead of time, read through the conference agenda and plan which sessions you want to attend. Most companies will send more than one person, so work as a team with your colleagues to make sure…
September 11, 2015
Customer Service in Your Selection of Software Vendors I was reading Naomi Bloom’s blog post, “In Enterprise Software and Luxury Accommodations, Details Matter and No Disappointment Accepted” and it got me thinking. I think Naomi makes a really good comparison, but I will add another element, Customer Service. Things will happen, whether at the luxury accommodations or with your Enterprise Software. The key question becomes what does the establishment/vendor do when there is a problem? That will probably be what you remember more than the actual problem. Addressing Enterprise Software It is inevitable that there will be problems during implementation. Any HR Tech vendor who tells you they never have problems is lying to you. Expectation differences, communication gaps, the customer environment is slightly (or vastly) different than the vendor was told/expected - they happen. The best vendors are set…